Village IT Operations Leader: Secure, Guest‑Focused Tech

The Bicester Collection; Paris; On-site; EUR 70,000 - 105,000; Full time

Job summary

The Village IT Operations Manager role at The Bicester Collection’s La Vallée Village in Paris is to ensure a reliable, secure and cost-efficient technology environment that enables guest experiences and brand partner satisfaction.

You will own local IT service performance, lead multi-site infrastructure projects, manage assets and suppliers, and work with Central IT to implement security updates, new tools, and AI-enabled solutions.

Qualifications

• Experience leading IT operations in a multi-site environment.
• Strong understanding of enterprise IT infrastructures and security basics.
• Ability to govern incidents, changes and service quality across a distributed setup.

Responsibilities

• Deliver reliable IT services across the Village and act as local escalation point.
• Oversee networks, Wi-Fi, telephony, AV and smart building technologies.
• Lead local technology projects from requirements to go-live and support.
• Manage assets, suppliers and costs while ensuring service levels and compliance.
• Collaborate with Central IT and coach the local team on priorities.

Skills

IT operations leadership

Windows

macOS

Microsoft 365

Active Directory

LAN/WAN

Wi-Fi

VPN

CCTV

Access control

Project delivery

Supplier management

Communication

AI-enabled tools

Job description

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Village IT Operations Manager

Paris, FR, 77700

Full Time

We are extraordinary people creating extraordinary experiences. #ExtraordinaryTogether

Part of The Bicester Collection, La Vallée Village doesn't do ordinary. Nestled within the charming landscape of the Île-de-France region, just east of Paris, our open-air, pedestrianised Village is home to more than 110 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.

The Technologyteam is hiring a Village IT Operations Manager.

The role

The Village IT Operations Manager ensures a reliable, secure and cost-effective technology environment that enables operational continuity and a high-quality guest and brand partner experience.

The role owns local IT service performance, infrastructure resilience and the successful delivery of technology change in alignment with Central IT and The Bicester Collection standards.

What you'll be doing

A few of the key responsibilities in this role:

Deliver responsive, guest-conscious IT services across the Village, acting as the local escalation point for material issues and keeping technology ready for key events and peak trading periods

Keep our infrastructure resilient and secure, overseeing networks, Wi-Fi, telephony, audiovisual and smart building technologies, and working closely with Central IT on security updates, patching and risk

Lead local technology projects and upgrades from requirements through to testing, training, go-live and early-life support, embedding practical improvements along the way

Manage assets, suppliers and costs with confidence, holding partners to agreed service levels and ensuring value and compliance across the full technology lifecycle

Lead and collaborate, coaching your team, building trusted supplier relationships and working across Village functions and Central IT to deliver shared priorities

What we're looking for

We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:

Proven IT operations leadership, with experience running service or infrastructure operations across a distributed or multi-site environment, and the discipline to govern incidents, changes, risk and service quality

Strong technical grounding in Windows, macOS, Microsoft 365, Active Directory, LAN/WAN, Wi-Fi, VPN, VLAN, telephony and audiovisual systems, plus experience overseeing CCTV, access control and connected building technologies

Confident project delivery, with a track record of planning and delivering local technology implementations from requirements through to go-live, and managing multiple stakeholders, timelines and dependencies along the way

Commercial and supplier confidence, with experience managing service providers, asset lifecycles and service levels while making cost-conscious decisions

Clear, influential communication, translating technical risk and service impact into decisions that local and central stakeholders can act on, alongside genuine digital curiosity and confidence adopting new tools, including AI-enabled solutions

What we offer

A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing

Our commitment

We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.

La Vallée Village exists to be experienced in the real world. To be actual, not virtual. To be lived. We'll never stop evolving. Are you ready for the challenge? #ExtraordinaryTogether