IT Operations Manager

La Vallée Village; Serris; On-site; EUR 70,000 - 100,000; Full time

Job summary

La Vallée Village, near Paris, seeks a Village IT Operations Manager to ensure a reliable, secure and cost-effective technology environment that enables operational continuity and a premier guest experience.

You will own local IT service performance, infrastructure resilience and successful technology change aligned with Central IT standards, delivering value across the Village and partners.

Qualifications

• Proven IT operations leadership across a distributed or multi-site environment.
• Strong technical grounding in Windows, macOS and Microsoft 365.
• Experience managing networks, security updates and vendor relationships.

Responsibilities

• Deliver responsive IT services across the Village and act as local escalation point.
• Maintain resilient and secure infrastructure, oversee networks, Wi-Fi, telephony and AV.
• Lead local technology projects from requirements to go-live and support.
• Manage assets, suppliers and costs with adherence to SLAs and compliance.
• Collaborate with Village functions and Central IT to deliver shared priorities.

Skills

IT operations leadership

Multi-site operations

Leadership & coaching

Vendor & cost management

Stakeholder communication

Project delivery

AI-enabled tools familiarity

Tools

Windows

macOS

Microsoft 365

Active Directory

LAN/WAN

Wi-Fi

VPN

VLAN

Telephony

Audio-Visual systems

Smart building tech

CCTV & access control

Job description

We are extraordinary people creating extraordinary experiences. #extraordinarytogether

Part of The Bicester Collection, La Vallée Village doesn't do ordinary. Nestled within the charming landscape of the Île-de-France region, just east of Paris, our open-air, pedestrianised Village is home to more than 110 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.

The Technologyteam is hiring a Village IT Operations Manager.

The role

The Village IT Operations Manager ensures a reliable, secure and cost-effective technology environment that enables operational continuity and a high-quality guest and brand partner experience.

The role owns local IT service performance, infrastructure resilience and the successful delivery of technology change in alignment with Central IT and The Bicester Collection standards.

What you'll be doing

A few of the key responsibilities in this role:

• Deliver responsive, guest-conscious IT services across the Village, acting as the local escalation point for material issues and keeping technology ready for key events and peak trading periods


• Keep our infrastructure resilient and secure, overseeing networks, Wi-Fi, telephony, audiovisual and smart building technologies, and working closely with Central IT on security updates, patching and risk


• Lead local technology projects and upgrades from requirements through to testing, training, go-live and early-life support, embedding practical improvements along the way


• Manage assets, suppliers and costs with confidence, holding partners to agreed service levels and ensuring value and compliance across the full technology lifecycle


• Lead and collaborate, coaching your team, building trusted supplier relationships and working across Village functions and Central IT to deliver shared priorities

What we're looking for

We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:

• Proven IT operations leadership, with experience running service or infrastructure operations across a distributed or multi-site environment, and the discipline to govern incidents, changes, risk and service quality


• Strong technical grounding in Windows, macOS, Microsoft 365, Active Directory, LAN/WAN, Wi-Fi, VPN, VLAN, telephony and audio-visual systems, plus experience overseeing CCTV, access control and connected building technologies


• Confident project delivery, with a track record of planning and delivering local technology implementations from requirements through to go-live, and managing multiple stakeholders, timelines and dependencies along the way


• Commercial and supplier confidence, with experience managing service providers, asset lifecycles and service levels while making cost-conscious decisions


• Clear, influential communication, translating technical risk and service impact into decisions that local and central stakeholders can act on, alongside genuine digital curiosity and confidence adopting new tools, including AI-enabled solutions

What we offer

A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing

Our commitment

We're proud to be a diverse and inclusive employer - and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.

La Vallée Village exists to be experienced in the real world. To be actual, not virtual. To be lived. We'll never stop evolving. Are you ready for the challenge? #ExtraordinaryTogether