Vice President, HR Shared Services

Sodexo; Issy-les-Moulineaux; Sur place; EUR 100 000 - 150 000; Plein temps

Résumé du poste

A global leader in quality of life services is seeking a Vice President, HR Shared Services to design and lead global HR service operations. This role requires extensive experience in HR operations and technology, aiming for process optimization and enhanced employee experience. Candidates must have a strong background in leadership and global HR service delivery, along with a Bachelor's degree (Master's preferred).

Qualifications

• 10+ years of progressive leadership experience in HR shared services.
• Proven track record managing multi-regional or global HR service centers.
• Strong knowledge of HR technology platforms and demonstrated ability to drive process transformation.

Responsabilités

• Lead the strategy, development, and execution of the global HR Shared Services model.
• Oversee service delivery in employee onboarding and offboarding.
• Drive process standardization and automation for HR services.

Connaissances

Leadership

HR Operations

Process Optimization

Team Development

Analytical Skills

Communication Skills

Formation

Bachelor’s degree

Master’s degree or MBA

Outils

SAP SuccessFactors

ADP

Kronos/UKG

Description du poste

THIS POSITION IS BASED IN NORTH AMERICA OR EUROPE

Founded in 1966 by Pierre Bellon, Sodexo is the global leader in services that improve Quality of Life, with annual revenues of €23.8 billion and more than 423,000 employees operating in 45 countries.

Sodexo provides clients an integrated offering developed over more than 50 years of experience: from foodservices, reception, conciergerie, maintenance and cleaning, to facilities and equipment management.

Sodexo is also a global leader of the Live events hospitality experience and contributes to the success of prestigious events such as the Super Bowl, the Tour de France, Roland Garros and the 2024 Olympic and Paralympic Games in Paris. In addition, Sodexo operates exceptional venues including the restaurants of the Eiffel Tower (Jules Verne, Madame Brasserie), the Pré Catelan and the boats and yachts of the Seine River.

Sodexo's success and performance are founded on its strong entrepreneurial spirit, independence, its sustainable business model and its ability to continuously develop and engage its employees throughout the world.

Sodexo promotes the fulfilment of its employees and contributes to the economic, social and environmental development of the local communities with which we work.

Our recruitment teams are trained in recruitment without discrimination, including people with disabilities. Our managers are also made aware of these issues and are our first ambassadors on these subjects.

THIS POSITION IS BASED IN NORTH AMERICA OR EUROPE

CONTEXT

The Vice President, HR Shared Services is a senior HR operations leader responsible for the design, execution, and continuous improvement of Sodexo’s global HR Shared Services organization. This role will lead the delivery of efficient, compliant, and high-quality HR services across all regions, ensuring alignment with business objectives and employee experience goals.

The VP will oversee the full employee lifecycle from onboarding to offboarding, leveraging global process standardization, automation, self-service, and regional service delivery hubs to scale support and drive transformation across the enterprise.

MISSIONS

1. Strategic Leadership of HR Shared Services

• Lead the strategy, development, and execution of the global HR Shared Services model, ensuring operational excellence and service scalability.
• Partner with global and regional HR, Finance, IT, and business leaders to align service delivery with strategic workforce priorities.
• Develop a strong service culture, with a focus on employee experience, responsiveness, and continuous improvement.

2. End-to-End HR Service Delivery

Oversee service delivery in the following functional areas:

• Onboarding & Offboarding
• Employee Data Management & Changes
• HR Operations & Administration
• Global Mobility Services
• Compensation & Benefits Support
• Case Management / Tier 1 HR Helpdesk
• HR Compliance & Document Management
• HR Reporting & Analytics

3. Service Operations & Governance

• Design and manage a multi-tiered service delivery model that includes regional shared service centers, global centers of excellence, and outsourced/offshore resources.
• Define and monitor SLAs, KPIs, and operational dashboards to measure service quality and productivity.
• Ensure compliance with global data privacy, employment regulations, and audit requirements.

4. Process Optimization & Automation

• Drive process standardization and automation, including integration of self-service tools and AI-powered service platforms (e.g., chatbots, case deflection).
• Partner with IT and HRIS teams to optimize platforms like SAP SuccessFactors, ADP, and case management systems (e.g., Neocase, Ivanti).

5. Team Leadership & Development

• Lead a global team of HR shared services professionals, building strong leadership and operational capability at all levels.
• Foster a culture of collaboration, performance, and service excellence.
• Support professional development and succession planning within the HR operations function.

PROFILE

• 10+ years of progressive leadership experience in HR shared services, HR operations, or service delivery within a global organization.
• Proven track record managing multi-regional or global HR service centers, with deep understanding of tiered service models.
• Strong knowledge of HR technology platforms (e.g., SAP SuccessFactors, ADP, Kronos/UKG, case management systems).
• Demonstrated ability to drive process transformation, automation, and digital innovation.
• Experience managing vendor relationships and outsourcing partnerships.
• Exceptional analytical, leadership, and communication skills.
• Bachelor’s degree required; Master’s degree or MBA preferred