Value Added Services (VAS) Operations Intern

Kyriba Corp.; France; Sur place; EUR 54 300 - 68 700; Temps partiel

Résumé du poste

Kyriba recrute un stagiaire Value Added Services (VAS) pour l’Europe du Sud, rattaché au VP. Le poste implique relation client, coordination de projets et gestion administrative dans un éditeur SaaS fintech.

Vous travaillerez en français et occasionnellement en anglais, vous participerez à des activités opérationnelles et à la prise en charge des dossiers clients, tout en découvrant l’écosystème trésorerie et liquidité.

Qualifications

• Bonnes compétences en communication écrite et orale en français et occasionnellement en anglais.
• Capacité à interagir avec des clients du secteur des services financiers.
• Capacité à suivre l’avancement de plusieurs dossiers et à identifier risques et priorités.

Responsabilités

• Recevoir les demandes clients et répondre à leurs questions (français, occasionnellement anglais).
• Coordonner et exécuter les projets en aidant le VAS Manager et répartir les tâches.
• Saisir et mettre à jour les données administratives dans les systèmes (Salesforce, DocuSign, Rocketlane).

Connaissances

Communication écrite & orale

Relation client

Gestion des dossiers

Outils

Salesforce

DocuSign

Rocketlane

Description du poste

Dream Big. Go Beyond. Be Unstoppable. About Us Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise. We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business.

Le rôle

Nous recherchons un(e) stagiaire enthousiaste pour rejoindre notre équipe Value Added Services (VAS) Europe du Sud pour une période de 2 mois, rattaché(e) au VP, Partner Deployment and VAS. Au cœur d'un éditeur SaaS international opérant dans la fintech, vous contribuerez aux opérations d'une équipe qui accompagne les clients Kyriba dans la mise en œuvre et l'utilisation de solutions de gestion de trésorerie et de liquidité, une immersion concrète dans l'univers de la tech et de la finance d'entreprise.

Missions

• Missions 1 - Value Added Services - Relation client Recevoir les demandes des clients et répondre à leurs questions (principalement en français, occasionnellement en anglais) Orienter les clients vers les services et/ou formations adaptés
• Missions 2 - Value Added Services - Coordination et exécution des projets Aider le/la VAS Manager à répartir les tâches à réaliser par les équipes d’exécution (affectation du personnel)
• Missions 3 - Value Added Services - Missions administratives Saisir et mettre à jour les données administratives dans les systèmes appropriés (Salesforce, DocuSign, Rocketlane, etc.) Participer aux activités administratives liées à la gestion VAS

Profil recherché

• Bonnes compétences en communication écrite et orale en français et, occasionnellement, en anglais
• Capacité à interagir par écrit et oralement avec des clients du secteur des services financiers
• Capacité à suivre simultanément l’avancement de plusieurs dossiers et à identifier les risques et les priorités (important / non important ; urgent / non urgent ; risque élevé / risque faible)

Our Values Guide Everything We Do

• Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress.
• Put our Customers’ Outcomes First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us.
• Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honour each other’s contributions. We empower each other through honesty, respect, trust and transparency.
• Work as One Team: We are driven by our common goals and share in each other’s successes and failures, learning and working together as a team where everyone can bring their best selves.
• Strive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.

Salary and benefits

For new hires, the annual base salary range for this role is €54,300.00 - €68,700.00 based on a full-time schedule.

Salary can progress beyond this range through sustained performance and demonstrated success in the role.

• In addition to base pay, this position may be eligible for variable compensation (eg. performance bonus or commission-based plan) and a long-term incentive.
• Kyriba also offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life.

The final package will be determined by factors such as skills, experience and qualifications.

Equal opportunity statement

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.

We aim to make our recruitment process accessible to everyone. If you need a reasonable accommodation at any point in the application or interview process, or to perform essential job functions, please click here to submit a request. All information provided is confidential, restricted to our accommodations team, and will not impact your candidacy. Please refer to our Candidate Privacy Policy for more information.

Repeat of Our Values

• Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress.
• Put our Customers’ Outcomes First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout our journey with us.
• Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honor each other's contributions. We empower each other through honesty, respect, trust and transparency.
• Work as One Team: We are driven by our common goals and share in each other's successes and failures, learning and working together as a team where everyone can bring their best selves.
• Strive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.