UX Researcher

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Technology Program Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life.

As a UX Researcher on the Application Development team, you will play a vital role in researching and designing digital experiences for our custom applications. You will conduct user interviews, develop journey maps, refine personas, and assist in crafting intuitive and engaging interfaces. By employing various methodologies, you will gather insights that inform design decisions and help us better understand our users, ensuring a user-centered approach throughout the design process.

You will collaborate with UI designers, stakeholders, and development teams across multiple projects. By leveraging user feedback and our design system, you will help create intuitive interfaces that maintain a cohesive look and feel. This team-oriented environment will not only support your professional growth but also empower you to make a meaningful impact on the success of our initiatives.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

1. 3+ years of experience in UX, with hands-on experience in user research, wireframing, prototyping, and usability testing.
2. Plan and execute various user research methods, including interviews, surveys, and focus groups, to gather insights about user needs, behaviors, and pain points.
3. Analyze qualitative and quantitative data to identify trends and patterns, synthesizing findings into actionable insights that inform design decisions.
4. Understanding of customer journey mapping and experience in creating user personas to guide design processes.
5. Collaborate with cross-functional teams to evaluate and streamline existing applications, ensuring alignment with user needs and organizational goals.
6. Work closely with product teams to contribute insights and research findings that inform the design and functionality of a centralized platform, enhancing user experience across applications.
7. A track record of enhancing initiatives within a UX team, focusing on improving user research capabilities.
8. Ability to manage multiple projects simultaneously while meeting deadlines and maintaining high-quality standards.
9. Communicate research findings and recommendations to stakeholders through presentations, reports, and workshops, fostering a user-centered culture within the organization.
10. Regularly perform usability testing sessions to gather user feedback on prototypes and existing applications, iterating on designs based on findings to continuously improve user satisfaction and engagement.
11. Familiarity with design tools such as Figma and Adobe Creative Cloud.
12. Keep abreast of industry trends, best practices, and emerging technologies in UX research and design to continuously improve methodologies and approaches.

These additional qualifications are a plus but not required to apply:

1. Experience with accessibility standards and best practices to ensure inclusive design for all users.
2. Familiarity with responsive design principles.
3. Familiarity with front-end development principles.
4. Insurance-related knowledge.

Bachelor’s Degree

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

1. Generous time off, including personal and volunteering.
2. Tuition reimbursement and professional development opportunities.