User Support Agent

Bedard Resources; Laval; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

An established industry player is seeking a tech-savvy individual for an exciting role that involves supporting colleagues with their IT needs. This position is perfect for someone who enjoys tinkering with devices and is eager to learn on the job. You will manage the installation and maintenance of technology across multiple offices, ensuring everything runs smoothly. With a supportive team and a range of benefits including vacation time and wellness days, this role offers a fantastic opportunity to grow in a dynamic environment while making a real difference in your colleagues' daily lives.

Prestations

3 weeks of vacation

5 wellness days

Paid day off on birthday

Paid day off on work anniversary

Full range of benefits

Weekly pay

Free parking

Year-round social activities

Qualifications

• Natural ease with technological devices, especially PCs and Apple products.
• Bilingual in English and French to assist users across Canada.

Responsabilités

• Maintain inventory of IT equipment and support new purchases.
• Install and ensure the operation of equipment across various offices.

Connaissances

Technological proficiency

Bilingualism (English and French)

Problem-solving

Customer service

Formation

High school diploma

Outils

PCs

Apple products

Description du poste

Join us at our LinkedIn space at the SIIQ in Montreal on May 14 and 15!

When your loved ones need help with their phones, tablets or laptops, you are the first person they call every time! Well, guess what? Now you can do the same thing for more people and get paid for it! You're the perfect candidate if you're up for your first real experience in the field and ready to take on exciting challenges related to your favourite hobby: tinkering with devices! You will be joining a team that is constantly growing. You don't need previous IT training; we need someone who is passionate about and always on the lookout for new technologies to handle the installation of our equipment and help with the little computer troubles of your colleagues in our offices across Canada.

Tasks

• Keep a detailed inventory of the quality and quantity of our IT equipment.
• Support the purchase of new equipment.
• Ensure the installation and good operation of the equipment: you will be the star of our different offices by travelling between each of them!
• Manage the fleet (oh yes, there are several!) of cellphones and the IP telephone console, as well as the configuration of new hardware.
• Assist your fellow users with any IT problems, or refer them to the right worker.
• Communicate with suppliers during computer failure situations in order to obtain their assistance.
• Determine the status of our inventory and develop a plan for replacing equipment over the next 3 years. Don’t worry, you will be able to familiarize yourself with all the equipment and suppliers before embarking on this project.
• Perform any other related tasks to help your colleagues.

Advantages

• From the moment you start, you receive 3 weeks of vacation on a prorated basis. Starting on your 3rd work anniversary, you begin to accrue a 4th week of vacation.
• 5 wellness days to use each year as you see fit.
• 1 paid day off on your birthday.
• 1 paid day off on your work anniversary.
• Full range of benefits, of which 50% of the group insurance premium is paid by the employer.
• Weekly pay.
• Free parking.
• Year-round social activities.

Job requirements

• You have a natural ease with technological devices (in particular PCs and Apple products).
• Access to a vehicle, but don't worry, kilometres are reimbursed for trips away from the Laval office.
• Bilingualism (English and French) to assist users in our offices across Canada.

Desired profile

• Have more than one trick up their sleeve: be crafty and know how to find the right solutions to problems;
• Always act politely and courteously with their colleagues who are asking for assistance.
• Know how to manage several different projects simultaneously, in addition to understanding what needs to be done first;
• Be ambitious and organized to follow a schedule of long-term deadlines;

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