Trust & Safety specialist Finnish

Yubo; Paris; Hybride; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Join a leading social platform as a Trust & Safety specialist, focusing on online safety and user protection. You'll leverage your skills in incident investigation, policy enforcement, and cultural intelligence to enhance trust within our community of millions. This role involves collaboration, quick decision-making, and a commitment to safety standards.

Qualifications

• 3-4 years of safety or moderation experience required.
• Fluent in Finnish (C1/C2) and English (B2), knowledge of Swedish is a plus.

Responsabilités

• Investigate user safety incidents and apply internal policies.
• Identify opportunities to improve workflows and user policies.
• Monitor lives in real-time for guideline violations.

Connaissances

Analytical skills

Ability to make decisions quickly

Adaptability

Flexibility

Team player

Social intelligence

Description du poste

Yubo is the Social Discovery app to make new friends and hang out online. By eliminating likes and follows, we empower our users to create genuine connections and show up as their true selves.

We've pioneered a new way for Gen Z to socialize online, and with millions of active users, our goal is to redefine how we connect today and tomorrow.

Our team is international, multicultural and deeply committed to its mission. As the leading platform to socialize online, we have a special responsibility to build a safe digital space for our community. Safety is embedded in our DNA, and our proactive approach focuses on user protection, support, and education. We also work closely with the broader technology industry to share our knowledge and NGOs create industry-leading child protection standards.

Join us in this exciting journey and help us shape the future of social interactions!

Challenges:

As a Trust & Safety specialist Finnish, you:

• Develop subject matter expertise on online abuse
• Investigate user safety incidents reports and apply internal policy guidelines and enforcement actions accordingly.
• Escalate/Handle high risks escalations and apply critical thinking based on level of risk
• Identify opportunities to improve our operational workflows and user policies
• Report technical bugs
• Monitor lives in real-time and take appropriate actions for user behavior that violates guidelines
• Help and assist with training improvement and learning development
• Escalate high risks situations and apply critical thinking based on level of risk
• Communicate on new trends seen on the app
• Suggest ideas and projects to improve Yubo safety product
• Write a daily report to raise any new trends seen on the app

Technical & Mindset Prerequisites

• Professional background:
• > 3-4 years of experience
• Must have: safety or moderation experience
• Nice to have: customer support experience
• Do reporting

• Specific knowledge:
• Required languages: Must have: Finnish => C1/C2 - English => B2 - Nice to have: Swedish and any other European language
• Fluent in Finnish culture
• Fluent in pop culture / genZ
• Understanding social networks

• Soft skills:
• Analytical skills, ability to evaluate situations in a specific context
• Ability to make decisions quickly
• Adaptability
• Flexibility
• Team player
• Ability to step back
• Social intelligence: understanding and adapting to background and culture (employees and users)

The recruitment Process

• Interview with Lead
• Technical Test and debrief with the manager
• Finnish interview
• Criminal record check

Our approach to privacy

• As part of your job, you will be working on tools that process personal data relating to Yubo users.
• As a social media platform, we require our employees to have a strong awareness and understanding of privacy issues, especially children's online safety, privacy and well-being.
• Every employee at Yubo is expected to participate in compliance with data protection regulations and the continuous improvement of our Privacy & Safety By Design measures.

What we can offer you

Our culture :

Yubo is a tribe of diverse backgrounds and expertise (tech, marketing & communication, safety, support functions...) that share common values like a results-based culture, total transparency, a strong team spirit, the drive to continue learning, and courage to face challenges head-on.

Our policy about diversity & inclusion :

We’re serious about diversity and inclusion at Yubo. People of color, gay, lesbian, transgender, non-binary people, parents, and people with disabilities are all welcome on our team. We hold regular workshops to foster a culture of empathy and compassion for minority issues. We are proud that diversity and inclusion are crucial assets to our team.

We are certified HappyIndex / AtWork StartUp 2021, Tech AtWork 2021, and Hybrid Workplace 2021.