Travel Center Cashier/Stocker

Golden Acorn Casino & Travel Center; Campo; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

An established industry player is seeking a dedicated individual to oversee the Travel Center's operations. This role involves ensuring efficient service and customer satisfaction while adhering to company policies and procedures. The ideal candidate will possess strong interpersonal and communication skills, with a proven track record in customer service. You will be responsible for maintaining product knowledge, handling transactions, and providing assistance to customers. Join this dynamic team and contribute to a vibrant environment where your efforts will directly impact customer experiences and operational success.

Qualifications

• 2-3 years of experience in a customer service role required.
• Strong interpersonal and communication skills are essential.

Responsabilités

• Ensure efficient service and customer satisfaction in the Travel Center.
• Handle transactions and maintain cash security during shifts.

Connaissances

Interpersonal Skills

Communication Skills

Customer Service

Problem Solving

Formation

High School diploma or GED

Description du poste

SUMMARY:

Responsible for the successful operations of the Travel Center, in accordance with company policies, budgets, procedures and specifications. Responsible for ensuring efficient and prompt service for Travel Center customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Ensures all transactions are handled according to Golden Acorn Policy for his/her sales.
• Assures security of cash drawer during entire shift.
• Presents a professional, friendly, and courteous image to customers and employees, even when handling non-routine situations.
• Provides customer-service-related assistance in the Travel Center, such as assisting customers with selection and/or purchase, promoting suggestive selling, handling exchanges, redeeming complimentaries, and giving directions to various areas of the property.
• Must perform routine cleaning of the Travel Center to maintain Golden Acorn Casino image.
• Ensure product levels are sufficient at all times by performing stocking duties.
• Will aid in conducting monthly inventory on an as-needed basis.
• Ensures a maximum level of customer service and satisfaction in the Travel Center is achieved.
• Physical ability to stand for extended periods and move merchandise around the Travel Center on a daily basis.
• Must maintain product knowledge for all inventory items so as to be able to explain features and benefits.
• Knowledge of all Gaming and beverage regulations.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.
• Responsible for maintaining a consistent, regular attendance record.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High School diploma or GED required. Minimum of two to three years' previous experience required.

SPECIAL QUALIFICATIONS:

Strong interpersonal and communication skills required.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 50lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be physically able to regularly stand, walk, use hands for fine manipulation, handle equipment, tools and/or controls, and reach with hands and arms.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.