Transportation Coordinator

Accor; Issy-les-Moulineaux; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A luxury hotel group in Île-de-France seeks an experienced Transportation Coordinator to manage guest transfers via seaplane and domestic flights. The ideal candidate should have 2-3 years in luxury hotels, strong communication skills, and be detail-oriented. This role emphasizes seamless guest experiences and effective coordination with various teams. Flexibility and multilingual communication are essential.

Qualifications

• 2-3 years of experience in a luxury hotel environment.
• Experience in a similar role at a luxury island resort.
• Ability to work in remote or island locations.

Responsabilités

• Coordinate and manage all guest transfers via seaplane and domestic flights.
• Monitor flight schedules and adjust transfer plans for delays.
• Ensure transfer details are accurate and updated in the system.

Connaissances

Strong communication skills

Multilingual: Dhivehi and English

Detail-oriented

Excellent telephone presentation

Sales skills and upselling abilities

Outils

Opera Cloud

PMS

Amadeus

Description du poste

Company Description

Raffles is a brand within the Accor group. It is known for its historic hotels that leverage major landmarks and embed themselves in the local heritage of each country. Raffles Hotels create a balanced connection between local communities, heritage, and the environment. The brand revitalizes historic buildings through renovations that provide luxurious accommodations with improved sustainability via eco-design. These renovations focus on high-quality, sensitive, and sustainable repairs in areas of significant historical value.

Job Description

Position: Transportation Coordinator

Summary of Position: The Transportation Coordinator is responsible for ensuring cost-effective, timely, and seamless guest transfers, enhancing overall guest satisfaction and operational efficiency.

Conditions of Work: The role is based in a normal administrative office within the resort, requiring close coordination with airport, operations, and reservations teams.

Role Overview: The Coordinator manages all guest arrival and departure transfers via seaplane and domestic flights. The role involves maintaining clear communication with guests, internal departments, and third-party transport providers to ensure a smooth guest experience from arrival to departure. It also includes efforts to optimize transfer costs while maintaining high service standards.

Responsibilities:

• Coordinate and manage all guest transfers via seaplane and domestic flights.
• Monitor flight schedules and adjust transfer plans for delays, cancellations, or weather disruptions.
• Ensure transfer details are accurate and updated in the system (PMS, logs, etc.).
• Liaise with service providers, airport teams, reservations, and front office to ensure efficient guest transfer.
• Maintain and submit utilization reports for transfers.
• Ensure cost-efficient scheduling to maximize seat occupancy and minimize empty-leg flights.
• Analyze transfer trends and costs to identify efficiency improvements.
• Achieve goals in LQA Hotel Mystery Shopping and LISTEN calls.
• Handle telephone inquiries politely and efficiently, meeting callers' needs with a client-oriented approach.
• Review arrival reports 48 hours and 7 days prior to guest arrival.
• Handle complaints promptly and professionally, under supervisor guidance.
• Provide timely pre-arrival and departure transfer information to guests.
• Manage last-minute transfer issues calmly, escalating when necessary.
• Offer assistance or alternatives for transfer delays.
• Coordinate closely with reservations, front office, concierge, and airport reps.
• Maintain proactive information flow to reduce guest wait times and improve satisfaction.

Qualifications:

• 2-3 years of experience in a luxury hotel environment.
• Experience in a similar role at a luxury island resort.
• Ability to work in remote or island locations.
• Detail-oriented and task-motivated.
• Excellent telephone presentation, sales skills, and upselling abilities are a plus.
• Experience with Opera Cloud, PMS, Amadeus, or other reservation software.
• Strong communication skills.
• Multilingual: Dhivehi and English speakers are essential.

Additional Information:

Competencies:

• Strong interpersonal communication skills across all levels.
• Service-oriented with attention to detail.
• Multicultural awareness and adaptability.
• Good presentation and influencing skills.
• Flexibility and responsiveness to change.
• Ability to work independently with initiative.
• Self-motivated and energetic.
• Focus on continuous improvement of guest and colleague experience.
• Leadership qualities: collaborative, enabling, entrepreneurial.
• Professional demeanor with confidence, charisma, and etiquette.