Transition Release Analyst

Interpol; Lyon; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Une organisation internationale de premier plan recherche un Analyste de Transition & Release passionné par l'intégration de services IT. Dans ce rôle, vous serez responsable de la transition fluide des nouveaux services IT et de la coordination des équipes pour garantir des mises à jour réussies. Vous travaillerez dans un environnement dynamique et collaboratif, où votre expertise en gestion de projets et vos compétences techniques seront mises à profit pour améliorer les opérations. Si vous êtes motivé par la technologie et souhaitez contribuer à des projets d'envergure internationale, cette opportunité est faite pour vous.

Qualifications

• 3-4 ans d'études en informatique ou domaine équivalent requis.
• Expérience solide dans la livraison de versions IT dans un environnement international.

Responsabilités

• Assurer la transition des nouveaux services IT vers l'utilisation opérationnelle.
• Agir en tant que point de contact central pour tout changement de service.

Connaissances

Service Transition & Support

Problem-solving skills

Analytical skills

Customer service orientation

Effective communication

Team player

Formation

Diplôme en informatique ou ingénierie

Certification IT reconnue

Outils

Ansible

Git

Docker

Jenkins

Windows Server

Linux

SQL

Description du poste

INTERPOL is the world's largest international police organization with 196 Member Countries. Created in 1923, it facilitates cross-border police cooperation and supports and assists all organizations, authorities, and services whose mission is to prevent or combat international crime.

INTERPOL strives to achieve a diverse and inclusive workforce and welcomes applications from individuals with diverse backgrounds, experiences, and perspectives. To achieve our diversity goals, we encourage applications from women and nationals of under/unrepresented member countries who are passionate about our recruitment process. It is merit-based; hence, all hiring decisions are made considering the applicants' qualifications and the needs of the Organization.

Job Title: Transition & Release Analyst

Reporting To: Head of Department Application Support & Data Management (ASDM)

Location: Lyon, France

Type of contract: Fixed-term Contract

Duration (in months): 36.00

Grade: 5

Number of post: 1

Level of Security screening: Enhanced

Conditions applying for all candidates:

• Only professional experience for which candidates can provide official proof of employment will be considered. Candidates could be requested to provide copies of such official documents prior to interviews/tests.
• Subsequent extension to this post will be subject to the terms of the Organization's Staff Manual, to satisfactory performance and to availability of funds.

Tests/interviews in connection to this selection procedure will take place approximately 1/3 weeks after the deadline for applications. Applicants are kindly requested to plan their availability during this period accordingly in case they are shortlisted.

Selected candidates will be expected to report for duty approximately one to three months after receiving an offer of employment at the latest.

This selection exercise may be used to generate a reserve list of suitable candidates that may be used to address the Organization's similar staffing needs in the future.

INTRODUCTION OF POST:

The holder of the post, under the responsibility of the Head of Department Application Support & Data Management (ASDM), is responsible for the smooth transition of new or updated IT services into operational use and the successful rollout of new releases.

PRIMARY DUTIES:

Duty 1: Smooth transition of new or updated IT Services

• Ensure that new or updated IT Services are put into production within agreed expectations and outcomes, timeframe, and service requirements.
• Review project deliverables to ensure operational needs and internal rules and procedures have been considered and ensure that skills and knowledge are transferred to operations and support staff.
• Make sure that risks of failure and disruption across transition are identified and mitigated and that unpredicted impacts on the production environment, operations, and support organization are kept to a minimum.
• Document and maintain Service Transition Planning & Support processes, procedures, artifacts, and training materials.
• Provide regular transition status updates to respective stakeholders.

Duty 2: Act as a central point of contact for any Services change

• Provide internal consultancy to the Project Team in order to establish change and release plans/schedules.
• Coordinate the effort from the different teams involved (Infrastructure Support, Project, and Development) for the implementation of releases from test to production environments.
• If requested, represent the T&RM team to the Change Advisory Board on reviewing Change Requests.

Duty 3: Support level 2 of applications

• Deal at level 2 with any incidents on applications escalated by the other Operations teams with support of the other INFRA teams.
• Act as point of contact for support level 3 from third-party vendors.
• Monitor applications layers and implement actions to resolve potential problems proactively.

Duty 4: Perform any other duties as required by the supervisor.

REQUIREMENTS:

Training / Education required:

• Three to four years education in computer science, engineering, or equivalent field is preferred.
• An internationally recognized IT Certification is highly desirable.

Experience required:

• At least three years in the area in question.
• Solid working experience in delivering IT Releases in an international environment.
• Expertise and experience in large IT software platforms integration covering all key aspects of Application layer, Data, Test, User Experience, Infrastructure, and Deployment is highly desirable.
• Experience in production support (Level 2/diagnostic) is highly desirable.

Languages:

• Working knowledge in English. Fluency in English is highly desirable.
• A second working language of the Organization (Arabic, French, or Spanish) would be an additional asset.

Specific skills:

• Customer service oriented and good team player.
• Experience in developing/documenting processes and procedures.
• Knowledge and experience in quality assurance, ITIL standards, Service Transition & Support, IT operational processes/methodology.
• Strong problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Must be self-motivated.

Technical skills:

• ITIL Certification.
• Hands-on knowledge of Windows server and Linux environments.
• Knowledge in both relational and non-relational database principles and SQL knowledge.
• Basic knowledge of web application development and Agile development methodology.
• Knowledge of project management principles is a bonus.
• A proven experience in a DevSecOps environment (Ansible, Git, Docker, Jenkins) is required.

Required Experience:

Key Skills:

ArcGIS, Intelligence Community Experience, GIS, Python, Computer Networking, Data Collection, Intelligence Experience, R, Relational Databases, Analysis Skills, Data Management, Application Development.