Training Manager

Jobtailor; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Jobtailor is seeking a Training Manager in a SaaS environment to lead customer and partner training initiatives for LumApps solutions. You will create training paths, materials, and microlearning resources, while collaborating with product teams to shape the learning ecosystem.

Fluency in English and French is required, with German as a plus. You will drive user adoption, maintain LMS deployments, and ensure customer satisfaction through effective training programs.

Qualifications

• Experience as a Training Manager in a SaaS company.
• Fluency in English and French; German is a plus.

Responsabilités

• Deliver training to customers tailored to their use cases and help enhance our training offering based on customer needs.
• Provide product training to our Partners to enable them on our LumApps solutions.
• Enable new Lumies (PS, CSM, Sales) on our LumApps solutions.
• Produce internal and external learning materials and resources, working closely with our Product team to engage the LumApps ecosystem in our product vision and evolution.
• Contribute to our Partner and Customer Community (The Hive) by sharing tips, best practices, and useful documentation.
• Relay internal and external feedback to our Product team, contributing to product evolution.
• Contribute to our LumAcademy project by building relevant learning paths and a knowledge base for our Customers, Partners, and Lumies.

Connaissances

Training management

Bilingual English/French

Content creation

Microlearning

LMS deployment

Team collaboration

Customer relationship management

APIs integrations

Description du poste

Responsibilities

• Deliver training to customers tailored to their use cases and help enhance our training offering based on customer needs.
• Provide product training to our Partners to enable them on our LumApps solutions.
• Enable new Lumies (PS, CSM, Sales) on our LumApps solutions.
• Produce internal and external learning materials and resources, working closely with our Product team to engage the LumApps ecosystem in our product vision and evolution.
• Contribute to our Partner and Customer Community (The Hive) by sharing tips, best practices, and useful documentation.
• Relay internal and external feedback to our Product team, contributing to product evolution.
• Contribute to our LumAcademy project by building relevant learning paths and a knowledge base for our Customers, Partners, and Lumies.

Requirements

• Previous experience as a Training Manager in a SaaS company.
• Fluent in English and French; German is a plus.
• Experience creating training paths and training materials (videos, tutorials, slide decks, user guides).
• Knowledge of microlearning principles.
• Initial experience deploying an LMS.
• Strong teamwork skills and the ability to respect service agreements.
• Customer relationship management and a focus on customer satisfaction.
• Interest in technical topics (user management, APIs, integrations with Google and Microsoft services).