Tower Lead-Azure Active Directory

HCLTech; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A global technology firm in Paris seeks a Tower Lead in Support & Operations to enhance service delivery through effective management of operational tasks in Azure Active Directory. The role necessitates strong problem-solving skills, operational reporting, and customer relationship management. Ideal candidates will have experience in automation initiatives and familiarity with Azure tools, driving profitability while ensuring customer satisfaction. This is a full-time role at a mid-senior level.

Qualifications

• Experience in managing escalations within Azure Active Directory.
• Strong understanding of customer relationship management.
• Ability to drive profitability through automation and operational efficiency.

Responsabilités

• Manage escalations and timely resolution through Azure Active Directory best practices.
• Oversee operational hygiene and compliance with service agreements.
• Implement frameworks to enhance user experience and customer satisfaction.
• Identify profit improvement initiatives leveraging automation.
• Strategize revenue generation in line with Azure Active Directory capabilities.

Connaissances

Proficiency in Operational Reporting

Familiarity with Automation Tools

Excellent Problem-Solving Skills

Strong Communication Skills

Formation

Microsoft Certified: Identity and Access Administrator Associate

Outils

Azure Active Directory

Description du poste

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About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere – our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Job Summary

The Tower Lead in Support & Operations is pivotal in ensuring the seamless delivery of services through effective management of escalations and operational tasks. This role is critical in upholding customer satisfaction, overseeing organizational initiatives, and driving profitability through innovation and automation within the Azure Active Directory domain.

Key Responsibilities

1. Manage Escalations And Ensure Timely Resolution By Implementing Best Practices In Azure Active Directory Management, Adhering To Agreed Sla Norms.

2. Oversee Operational Hygiene By Validating Reports And Ensuring Compliance With Service Agreements Outlined In The Sow, Using Azure Active Directory Tools For Monitoring And Reporting.

3. Develop And Implement Frameworks That Promote Customer Satisfaction, Utilizing Azure Active Directory Features To Enhance User Experience And Service Delivery.

4. Identify And Execute Profit Improvement Plans Through Automation Initiatives Within Azure Active Directory, Leveraging Self-Service Capabilities To Streamline Operations.

5. Generate Tower-Level Revenue By Strategizing And Implementing Initiatives That Align With Azure Active Directory Capabilities, Ensuring Sustainable Growth And Operational Efficiency.

Skill Requirements

2. Proficiency In Operational Reporting And Service Delivery Metrics.

3. Familiarity With Automation Tools And Self-Service Initiatives Within Azure Active Directory.

4. Excellent Problem-Solving Skills And Ability To Manage Escalations Effectively.

5. Strong Communication And Customer Relationship Management Skills.

Certification

2. Optional But Valuable: Microsoft Certified: Identity And Access Administrator Associate

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Consulting, and Product Management

• Industries

  IT Services and IT Consulting, Information Services, and Technology, Information and Media

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