Tour Leader Manager (Travel Company)

JR France; Auvergne-Rhône-Alpes; Sur place; EUR 40 000 - 65 000; Plein temps

Résumé du poste

A leading travel company is seeking a passionate Manager of Trip Experience Leaders, based in Lyon, to oversee trip operations. This role involves substantial travel, team management, and ensuring high-quality traveler experiences across diverse itineraries. Ideal candidates will have strong leadership skills and deep knowledge of French culture.

Prestations

3 extra days of vacation each year

Professional and Personal Course reimbursement

Public Transportation reimbursement

Qualifications

• Fluency in written & spoken English and French.
• Experience managing teams in the travel industry.
• Deep knowledge of French culture and territory.

Responsabilités

• Manage and train Trip Experience Leaders.
• Travel up to 70% during high season.
• Ensure delivery of authentic experiences and quality standards.

Connaissances

Leadership

Problem Solving

Interpersonal Communication

Formation

3+ years in travel industry

Outils

Microsoft Word

Microsoft Excel

Description du poste

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Client:

Grand Circle Corporation

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

498561519559114752032760

Job Views:

2

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

The job: Strong and Passionate Manager of Trip Experience Leaders Team BASED IN LYON - FRANCE or ready to relocate in France

Company: Overseas Adventure Travel/Grand Circle Corporation

Grand Circle Corporation and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel.

As the largest US direct marketer of international travel, adventure and discovery for North Americans aged 50-plus, we have successful programs in France.

To support these programs, we are looking for a Manager of Tour Leaders based in Lyon to ensure consistency of our existing itineraries, developing new experiences and ensure we hire and optimize the very best staff to look after our passengers.

What we offer:

• We value diversity and encourage employees to be themselves
• Women oriented company - 70% of total number of travelers are women
• Professional and Personal Course reimbursement
• Public Transportation reimbursement
• 3 extra days of vacation every year
• Strong Company Culture - people oriented
• Possibility to grow fast
• Recognition and promotions based on tangible results
• Performance Management
• Work with amazing people around the world
• Work for a company who gives you the opportunity to change people’s life
• Traveling in Italy and Europe
• Dynamic, open, fast-paced environment
• 1 Year Fix Term which will turn permanent

What are we looking for?

• French speaking, willing to relocate in Lyon and with deep knowledge of French territory
• Reporting directly to Country Manager
• Deep knowledge and understanding of France: culture and its geographical territory
• Knowledge of American Culture, understanding of the North American travelers (minimum 3 years’ experience)
• Travel industry and people management experience
• Managing Trip Experience Leaders through hiring/training/scheduling/coaching to ensure excellence quality delivery and meet company’s guidelines to achieve excellence goals
• Travel up to 70% of the time during high season to train, support Trip Experience Leaders and obtain live feedback from Travelers on the itinerary
• Ensure trough kick off/Training on the road /coaching plan implementation of authentic experiences which will break through French culture and impact on our traveler’s lives
• Coaching and training experience
• Create, build and maintain strong, long-term relationship with Trip Experience Leader by motivational and constant updated communication.
• Problem solving when dealing with trips on the road and deviations for our river ships programs.
• Great sense of urgency and following up, great resistance in working under pressure.
• Fluency in written & spoken English
• Fluency in written & spoken French
• Good Knowledge Proficient in Microsoft Word / Excel
• Ability to implement US Global Corporate Company of performance driven strategy on product quality, operation initiatives and cost management

Attributes:

• Display outstanding leadership skills
• Strong Performance Management ability
• Ability to form a team
• Be goal oriented
• Ability to teach and coach
• Demonstrate emotional toughness
• Proven success in making tough decisions and taking risks
• A team player
• Passion and ability to build and motive high performing teams
• Natural attitude to go out of your comfort zone and create unforgettable experiences
• Excellent interpersonal communication skills
• Problem Solving Skills

By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: [emailprotected] .

Applications should be e-mailed to Sara Trombetti - Regional General Manager at [emailprotected] . Please note that your application and CV should be in English.