Toulouse based Technical Support Engineer, Linux & Mobile Telecom

Chronos Consulting; France; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global provider of mobile Internet solutions is seeking a Technical Support Engineer based in France. The role involves supporting company systems while managing customer deployments, resolving technical issues, and ensuring high-quality service delivery. Candidates should have around 5 years of customer-facing experience, particularly in the mobile and Telco markets, and strong skills in Linux/Unix systems.

Qualifications

• About 5 years’ experience with customer-facing activities in an international environment.
• Knowledgeable in customer support processes, tooling, and troubleshooting.
• Experience with load balancers, VM environments, NFV, and SDN is an advantage.

Responsabilités

• Support and maintain the company’s systems and technical services infrastructure.
• Manage deployments of products including installation and configuration.
• Provide customer support and resolve technical issues within agreed SLA.

Connaissances

Customer-facing experience in mobile and Telco markets

Knowledge in customer support processes

Networking: TCP/IP, switching, routing

Experience with Linux/Unix based systems

Self-learning and self-motivated

Excellent communication skills in English

Outils

Load balancers

VM environments

NFV and SDN

Description du poste

Social network you want to login/join with:

Toulouse based Technical Support Engineer, Linux & Mobile Telecom, France

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

d73dd03b8b13

Job Views:

13

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Job Description

Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses, and manage and monetize the mobile Internet.

They are looking for a Technical Support Engineer for a home office-based position anywhere in Eastern Europe.

Requirements:

• About 5 years’ experience with customer-facing activities in an international environment in the mobile and Telco markets (working with telco providers)
• Knowledgeable in customer support processes, tooling, and troubleshooting
• Knowledge in networking: TCP/IP, switching, routing – Must
• Experience with Linux/Unix based systems – Must
• Experience with load balancers, VM environments, NFV, and SDN – advantage
• Self-learning and self-motivated
• Solve problems independently and creatively
• Team player and capable of working with international company teams remotely
• Excellent communication skills in English (read and write)
• Participate in On-call duty rotation
• Travel up to 30%

Responsibilities:

• The Technical Support Engineer is a key role in the Customer Success organization and is responsible for supporting and maintaining the company’s systems and technical services infrastructure.
• Manage deployments of products, including installation, integration, configuration, and testing on customer sites and remotely.
• Provide customer support and resolve technical issues within the agreed SLA, both on-site and remotely.
• Manage daily service tasks, respond quickly to malfunctions, complaints, and queries, and handle incident, problem, or change management at customer sites and remotely.
• Work independently to resolve time-critical production and deployment issues.
• Perform deployment tasks remotely and on customer sites.
• Configure applications according to site and customer requirements.
• Follow methods, procedures, tools, and policies to ensure high-quality service delivery.