Topflight Country Manager (France)

Ski Beat; Brides-les-Bains; Sur place; EUR 30 000 - 60 000; Plein temps

Résumé du poste

An exciting opportunity awaits with a forward-thinking company seeking a passionate Country Manager for ski resorts in France. This role involves overseeing a dedicated team, managing logistics, and ensuring exceptional customer service. Ideal candidates will have a strong background in the ski industry, with at least two years in a managerial position. You will thrive in a dynamic environment, driving improvements and fostering relationships with suppliers and partners. If you're an energetic individual with a love for skiing and a knack for leadership, this position is perfect for you. Join us and enjoy industry-leading wages, a bonus scheme, and the chance to work in a stunning alpine setting!

Prestations

Industry leading wages & bonus scheme

Lift pass & ski equipment

Flights & transfers to resort

Accommodation

Winter sports insurance

Qualifications

• At least 2 years of managerial experience in the ski industry.
• Must be over 23 years old for vehicle insurance purposes.

Responsabilités

• Manage logistics and operations of ski resorts, ensuring high customer service.
• Coordinate training and support for resort representatives.

Connaissances

Customer Service

Team Management

Sales Orientation

Process Improvement

Problem Solving

Fluency in French

IT Skills

Formation

Experience in Ski Industry

Managerial Experience

Description du poste

Topflight Travel Group is seeking an outgoing, friendly and enthusiastic Country Manager with a passion for the slopes, who is not afraid of hard work and commitment. Successful candidate will manage a respected Team of Representatives in ski resorts across France and will benefit from a fantastic work environment with high levels of autonomy and ongoing development.

Responsibilities

• Complete set up of resort, sourcing accommodation, cars and training venues.
• Organising, assisting and participating in pre-season and in-resort Reps' training course.
• Arrange and set guidelines for airport procedures.
• Overseeing and organising the complete logistics of airport transfers for all resorts. Ensuring budgets are adhered to and constantly looking at new improvements to the overall process and budget.
• Organising procedure for liquidation and accounts in ski rental shops ensuring all suppliers are paid in a timely manner.
• Coordinate a suitable après ski programme in all resort areas/assisting in setting up appropriate sales targets for this programme.
• Ensuring the accurate and concise liquidation of Reps' in-resort sales on a timely basis.
• Ensuring all targets set are achieved to best of ability and that team are motivated to do the same.
• Reporting to head office in a timely manner.
• Driving the entire team towards achieving an impeccable level of customer service ensuring all issues and complaints are handled efficiently, effectively, and to root cause.
• Dealing with and advising team on all emergency queries and situations that may arise.
• Conducting end of season reports and entire resort close down and ensuring all team do similarly.
• Building strong relations whilst representing the company in meetings/activities with suppliers, partners and the media.

About you:

• Energetic and flexible with a hands on approach.
• Experience in the ski industry (at least 2 years in a managerial position).
• Process driven, with relentless drive to improve.
• Independent with the ability to work under pressure and on own initiative.
• Passionate skiers and snowboarders.
• Confident and customer focused with a passion to continuously improve service & practices.
• Sales oriented with ability to work towards targets.
• Highly organised with strong IT skills.
• Over 23 years old (for vehicle insurance purposes).

Experience:

• Ability to speak French.
• 2 years experience in a Managerial role, preferably in the ski industry.
• Full clean driving license.

What we offer:

• Industry leading wages & bonus scheme.
• Lift pass & ski equipment.
• Flights & transfers to resort.
• Accommodation.
• Winter sports insurance.

All applicants must have an EU passport and a permanent UK National Insurance Number or Irish PPS.