TMO Lead - Consumer Goods, Retail & Logistics

Infosys Consulting - Europe; Paris; On-site; EUR 120,000 - 180,000; Full time

Job summary

Infosys Consulting - Europe is seeking a TMO Lead for a global luxury retail POS transformation across ~36 countries, blending Oracle Xstore and SIOCS templates. You will lead the Transformation Management Office, govern operating models, and drive change management across boutiques and regional teams.

Ideal candidates have 15+ years in transformation leadership, experience with multi-vendor ecosystems, and a track record in luxury/retail. Location: Paris or France-based with frequent travel.

Qualifications

• 15+ years in transformation or program leadership
• Led a TMO/global transformation office
• Experience in luxury/fashion/retail or consumer products
• Multi-location, multi-vendor leadership experience
• Change mgmt frameworks and ITIL/SAFe beneficial

Responsibilities

• Define and govern program operating model with roles and ownership
• Lead Quality Control Tower with KPIs and dashboards
• Oversee Design Authority governance and templates
• Coordinate market onboarding, readiness, training, cutover, go-live support
• Drive change management across boutiques and regional teams
• Track benefits, productivity and AI-enabled delivery impact
• Define transition to Run with handoffs and knowledge retention
• Capture lessons learned to prevent defect recurrence

Skills

Stakeholder management

Program governance

Transformation leadership

Quality & risk management

Change management

ITIL / ServiceNow

Multi-vendor governance

AI-enabled delivery

Education

Prosci change management

ITIL

PMP

PRINCE2

SAFe

Tools

Oracle Xstore

SIOCS

ServiceNow

Job description

TMO Lead, Global Rollout Program

Consumer Goods, Retail and Logistics Practice

Principal / Senior Principal

You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?

About your role

As the TMO Lead of a global luxury retail POS transformation (a standard Oracle Xstore and SIOCS template rolled out to boutiques in around 36 countries, 2027 to 2030, delivered through a Design Pod, a Base Template Pod and regional EU and APAC PODs, under a standard-first 90/10 principle), you will lead the Transformation Management Office and perform the following tasks.

• Own the program operating model and governance: roles, decision rights and named owners across Design, Build, Rollout, Run and Transition, in single-provider and multi-vendor scenarios.
• Run the Quality Control Tower: lifecycle controls, KPIs (right-first-time, build testability, defect injection, quality-gate compliance), RCA closure and an executive scorecard.
• Lead standard-first (90/10) governance with the Design Authority: Adopt-vs-Adapt decisions, deviation register and template conformance reporting.
• Own market onboarding and business readiness: scoping criteria, readiness checklists, training, cutover and go-live support for each wave.
• Lead the change management and adoption plan for boutiques and regional teams, with stakeholder engagement across business, IT and vendors.
• Track benefits and value, including productivity and cost benefits from AI-enabled delivery and support.
• Define the transition model to Run: handoffs, ServiceNow-enabled support, weekend and critical-incident coverage and knowledge retention.
• Run the lessons-learned loop between work packages so improvements are reused and defect recurrence falls.

Requirements

About You:

• Have a broad business skill set including stakeholder management with senior business and IT leaders, problem-solving, and resilience
• Are able to say no to overcommitment and unnecessary customisation with a clear rationale
• Have experience building and growing the right-skilled team: one team across PODs, vendors and locations
• Have excellent interpersonal skills and strong written and verbal communication skills in English (C2 proficiency); French is a strong advantage; willingness to travel regularly to boutiques, regional PODs and client sites. Location: France (preferred, Paris)
• Have proficiency in transformation office, operating model and change management practices, and business process transformation
• Understand quality engineering and SDLC governance: stage gates, Definition of Ready and Done, traceability and test strategy
• Understand retail operations and boutique processes, and the Oracle Retail (Xstore, SIOCS) landscape at an architecture-aware level
• Have knowledge of ITIL and ServiceNow-based support and transition models, and AI-enabled delivery and support
• Have experience governing multi-vendor ecosystems, including interface and handoff agreements
• Are a proactive self-starter who brings fresh ideas and thrives in a challenging environment

Qualifications:

• At least 15 years of experience in transformation or program leadership (Senior Principal: 18+ years, several Fortune 1000 transformations led as director)
• Led a TMO, quality office or transformation office on a global retail or POS rollout covering multiple regions
• Industry experience in luxury, fashion, retail or consumer products; omnichannel and direct-to-consumer exposure
• Experience managing multi-location, multi-cultural and multi-vendor teams; proven references
• Change management (for example Prosci), ITIL, PMP, PRINCE2 or SAFe certification is a plus
  

Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please

Benefits

About your team

Our CRL (Consumer Goods, retail & Logistics) practice helps some of the largest global firms and most recognizable local brands solve their biggest challenges in today’s age of constant disruption. With diverse services spanning growth strategy and new product innovation, to omni-channel customer experience, supply chain resiliency and AI-driven new business models, we help clients shape and achieve their growth agenda for a sustainable future. We transform traditional organizations to digitally centric business models and drive new revenue streams.

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal goals. Curious to learn more? We’d love to hear from you....