Global TMO Lead: Luxury Retail POS Transformation

Infosys Consulting - Europe; Paris; On-site; EUR 120,000 - 180,000; Full time

Job summary

Infosys Consulting - Europe is seeking a TMO Lead for a global luxury retail POS transformation across ~36 countries, blending Oracle Xstore and SIOCS templates. You will lead the Transformation Management Office, govern operating models, and drive change management across boutiques and regional teams.

Ideal candidates have 15+ years in transformation leadership, experience with multi-vendor ecosystems, and a track record in luxury/retail. Location: Paris or France-based with frequent travel.

Qualifications

• 15+ years in transformation or program leadership
• Led a TMO/global transformation office
• Experience in luxury/fashion/retail or consumer products
• Multi-location, multi-vendor leadership experience
• Change mgmt frameworks and ITIL/SAFe beneficial

Responsibilities

• Define and govern program operating model with roles and ownership
• Lead Quality Control Tower with KPIs and dashboards
• Oversee Design Authority governance and templates
• Coordinate market onboarding, readiness, training, cutover, go-live support
• Drive change management across boutiques and regional teams
• Track benefits, productivity and AI-enabled delivery impact
• Define transition to Run with handoffs and knowledge retention
• Capture lessons learned to prevent defect recurrence

Skills

Stakeholder management

Program governance

Transformation leadership

Quality & risk management

Change management

ITIL / ServiceNow

Multi-vendor governance

AI-enabled delivery

Education

Prosci change management

ITIL

PMP

PRINCE2

SAFe

Tools

Oracle Xstore

SIOCS

ServiceNow

Job description

Infosys Consulting - Europe is seeking a TMO Lead for a global luxury retail POS transformation across ~36 countries, blending Oracle Xstore and SIOCS templates. You will lead the Transformation Management Office, govern operating models, and drive change management across boutiques and regional teams.

Ideal candidates have 15+ years in transformation leadership, experience with multi-vendor ecosystems, and a track record in luxury/retail. Location: Paris or France-based with frequent travel.