PMO Lead - Consumer Goods, Retail & Logistics

Infosys Consulting; Paris; On-site; EUR 130,000 - 190,000; Full time

Job summary

Infosys Consulting seeks a hands-on PMO Lead to direct the Global Rollout Program for a luxury retail POS transformation across 36 countries and 11 work packages. You will own the integrated plan, manage capacity and dependencies, and coordinate across PODs, vendors, and regions to ensure delivery to plan.

The role requires 15+ years in large-scale digital transformations and strong stakeholder management. Proficiency in English is essential; French is a plus, with frequent travel to client

Qualifications

• 15+ years experience delivering large-scale digital transformation programs.
• Experience leading PMO on multi-country retail or POS rollouts.
• Strong English (C2) and French is a plus.
• PMO and portfolio methods: hybrid agile and waterfall.
• PMP/PRINCE2/MSP/SAFe certification is a plus.

Responsibilities

• Own the integrated master plan across all PODs and dependencies.
• Scale the delivery team from 40 to 100+ across regions.
• Manage release readiness, quality gates, cutover and hypercare.
• RAID management and a single program scorecard.
• Budget, forecast, burn and multi-vendor governance.
• Coordinate multi-vendor and multi-location interfaces.
• Onboarding and PMO standards across teams.

Skills

Stakeholder management

PMO leadership

Program management

Cross-functional collaboration

English proficiency

Tools

Jira

ServiceNow

Job description

PMO Lead, Global Rollout Program

Consumer Goods, Retail and Logistics Practice

Principal / Senior Principal

You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?

About your role

We are looking for a hands-on delivery director to lead the Program Management Office of a global luxury retail POS transformation. A standard Oracle Xstore and SIOCS template is being rolled out to boutiques in around 36 countries and 11 work packages (2027 to 2030), delivered through dedicated PODs and multiple vendors.

You will own the integrated plan, capacity and dependencies across the Design Pod, Base Template Pod and regional EU and APAC PODs, so the program commits only to what it can deliver and surfaces risk early.

You thrive with senior business and IT stakeholders, can say no to overcommitment with a clear rationale, and build one team across PODs, vendors and locations. You will be measured on delivery to plan, early risk visibility, load kept within POD limits, and budget accuracy.

Responsibilities:

• Integrated master plan across all PODs: work-package calendars, cross-WP dependencies and critical path
• Capacity and demand plan scaling the team from about 40 to 80 and then 100+, with market load balanced by complexity
• Release and market-wave landscape: go-live readiness, quality gates, cutover and hypercare scheduling
• RAID management, escalation paths, early-warning indicators and a single program scorecard
• Financial control: budget, forecast, burn and change control for a multi-vendor commercial model
• Delivery governance: weekly Control Tower inputs, monthly SteerCo packs, decision and action logs with named owners
• Multi-vendor and multi-location coordination: interface agreements, handoffs and end-to-end accountability
• Onboarding, retention and succession plans for key roles; PMO standards, tools and templates

• Have a broad business skill set including stakeholder management with senior business and IT leaders, problem-solving, and resilience
• Are able to say no to overcommitment and unnecessary customisation with a clear rationale
• Have experience building and growing the right-skilled team: one team across PODs, vendors and locations
• Have excellent interpersonal skills and strong written and verbal communication skills in English (C2 proficiency); French is a strong advantage; willingness to travel regularly to boutiques, regional PODs and client sites. Location: France (preferred, Paris)
• Experience with program and portfolio methods (hybrid agile and waterfall), planning tools, Jira and ServiceNow-based tracking; AI-assisted reporting
• Have previously led global ERP, POS or retail platform rollouts, ideally Oracle Retail (Xstore, SIOCS); commercial management of multi-vendor programs
• 15+ years experience in delivering large-scale digital transformation programs (Senior Principal: 18+ years, several Fortune 1000 programs led as director)
• Hand-on Experience of leading a PMO on a multi-country retail or POS rollout, ideally 10+ countries and multiple vendors
• Proven industry experience in luxury, fashion, retail or consumer products
• Track record of managing multi-location, multi-cultural teams across time zones; proven references; PMP, PRINCE2, MSP or SAFe is a plus

About your team

Our CRL (Consumer Goods, retail & Logistics) practice helps some of the largest global firms and most recognizable local brands solve their biggest challenges in today’s age of constant disruption. With diverse services spanning growth strategy and new product innovation, to omni-channel customer experience, supply chain resiliency and AI-driven new business models, we help clients shape and achieve their growth agenda for a sustainable future. We transform traditional organizations to digitally centric business models and drive new revenue streams.

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial.Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal goals.