Tier 3 Project Engineer

TN France; Cayenne; À distance; EUR 30 000 - 60 000; Plein temps

Résumé du poste

An innovative firm is looking for skilled and motivated Tier 2 / Tier 3 Helpdesk Technicians to provide advanced technical support in a fully remote environment. This role is crucial for ensuring client satisfaction and smooth IT operations. With a focus on employee growth and a supportive work culture, you will be part of a team that values your contributions. If you are a problem solver with excellent communication skills and thrive in fast-paced settings, this opportunity offers stability and the chance to learn continuously. Join us and make a meaningful impact!

Prestations

Company paid continuing education courses

Stable, Long Term Employment

Employment opportunities for friends and family

Qualifications

• Skilled in providing advanced technical support and troubleshooting.
• Experience in managing escalated technical issues.

Responsabilités

• Provide Tier 2 / Tier 3 support for escalated technical issues.
• Diagnose and resolve advanced hardware, software, and networking issues.

Connaissances

Problem Solving

Critical Thinking

Communication Skills

Team Collaboration

Description du poste

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We specialize in connecting skilled, motivated remote professionals with businesses that value your unique talents and contributions.

We know what it’s like to want a workplace where you feel supported, appreciated, and excited to show up every day. That’s why we partner with businesses that are committed to creating a positive work environment and fostering long-term relationships with their team members.

Why Join Us?

• Job Stability & Growth: We prioritize retention, meaning you’ll work with companies that are invested in your success and career development.
• Supportive Work Environment: We match you with businesses that appreciate your skills and empower you to shine.
• Be Valued, Not Commoditized: You’re more than just a number here. We connect you with employers who truly respect and reward your hard work.

If you’re looking for a meaningful and rewarding career with an employer that values your talents, you are in the right place to start.

The Role

About the Role

We are seeking skilled and motivated fully remote Tier 2 / Tier 3 Helpdesk Technicians. This role involves advanced technical support and troubleshooting for hardware, software, and network-related issues, ensuring the highest level of client satisfaction. You will act as an escalation point for complex issues, contributing to smooth IT operations and systems reliability.

Responsibilities

• Provide Tier 2 / Tier 3 support for escalated technical issues from the helpdesk.
• Diagnose, troubleshoot, and resolve advanced hardware, software, and networking issues, including but not limited to.

Ideal Profile

• Soft Skills
• Strong problem solving and critical thinking
• Good written and spoken English to be able to effectively liaise with stakeholders in the region.
• Experience with American / Canadian / British / Australian business communications
• Stay organized and keep up to date on your tickets.
• Be good at working with the team
• You have excellent communication and interpersonal skills.
• You are highly goal driven and work well in fast paced environments
• You are a strong team player who can manage multiple stakeholders

What's on Offer?

• Stable, Long Term Employment with Tons of Opportunity to Learn
• Company paid continuing education courses.
• Employment opportunities for friends and family through our staffing agency.