Tier 2 / Tier 3 Helpdesk Technician

Client:

Location:

Job Category:

-

EU work permit required:

Job Reference:

Job Views:

Posted:

Job Description:

The Offer

• Great work environment
• Retention Focused

The Job

Responsibilities

• Provide Tier 2 / Tier 3 support for escalated technical issues from the helpdesk.
• Diagnose, troubleshoot, and resolve advanced hardware, software, and networking issues, including but not limited to.

The Profile

• Soft Skills
• Strong problem solving and critical thinking
• Good written and spoken English to be able to effectively liaise with stakeholders in the region.
• Experience with American / Canadian / British / Australian business communications
• Stay organized and keep up to date on your tickets.
• Be good at working with the team
• You have excellent communication and interpersonal skills.
• You are highly goal driven and work well in fast paced environments
• You are a strong team player who can manage multiple stakeholders

The Employer

Our client specializes in connecting skilled, motivated remote professionals with businesses that value your unique talents and contributions.