Territory Manager, Patient Care (Paris Ile de France)

Verathon; Paris; Sur place; EUR 45 000 - 85 000; Plein temps

Résumé du poste

Join a forward-thinking company that is a leader in AI-native platforms for Customer Experience and Marketing. In this role, you will proactively engage with customer technical decision-makers to support their digital transformation efforts. You will leverage your technical expertise to troubleshoot issues, drive pilots, and guide customer strategy for future growth. This dynamic position offers the chance to work in an inclusive and diverse environment, where your contributions will directly impact the future of customer experiences. If you're ready to make a difference in a cutting-edge industry, this opportunity is for you!

Prestations

Inclusive Private Health Insurance

Access to 16,000+ Online Courses

Tech Talks with Industry Leaders

Smart Work Model Benefits

No Dress Code

Team Activities

Qualifications

• 3+ years in a Solution Architect role with strong technical relationship skills.
• Experience with cloud architectures and migrations is essential.

Responsabilités

• Engage with customer decision-makers to support digital transformation.
• Troubleshoot technical issues and drive pilots to deployment.

Connaissances

Technical Relationship Building

Communication Skills

Problem Solving

Cloud Infrastructure Knowledge

SaaS Knowledge

API Understanding

Formation

Bachelor's Degree in Technology

Outils

Cloud Platforms

Hybrid Infrastructure Tools

Description du poste

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives, our community has committed to scaling its impact into our communities across 27+ countries.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

Responsibilities:

• Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation.
• Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments.
• Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact.
• Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provides solutions.
• Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties.
• Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact.
• Leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer.

Qualifications:

• Have a Bachelor’s Degree in the related discipline of the technology industry.
• Have 3+ years of experience in a Solution Architect related role.
• Have a proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.
• Have outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.
• Have extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
• Have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs, or Programming.

What we offer:

• A chance to work in an international, diverse, and inclusive environment.
• Tech Talks with famous and groundbreaking people from the software world.
• To be part of an industry that’s shaping the future of customer experiences.
• Access and opportunity to gain a limitless network all over the globe.
• Access to many hard and soft skills pieces of training to help you improve and challenge yourself.
• Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform.
• Space to share your skills through training sessions and workshops if you wish.
• Inclusive Private Health Insurance.
• Smart Work Model side benefits to support food and bill expenses.
• Fun with the occasional team activities!
• No Dress Code!

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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