Terminal Software Technical Support Engineer

Jobtailor; Suresnes; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Ingenico is seeking a Terminal Software Technical Support Engineer to join its Central Software Technical Support team. You will investigate complex software issues, perform in-depth technical analysis, and collaborate with Software and Hardware R&D teams to drive resolutions across regions.

You will support the AXIUM platform and contribute to knowledge sharing. The role requires a Master’s/Engineering degree and 5+ years of embedded software or software support experience, with Java and Kotlin

Qualifications

• Master's Degree or Engineering Degree in Computer Science, Software Engineering, Embedded Systems, or a related field.
• Minimum 5 years of experience in embedded software development, software technical support, or troubleshooting activities.
• Strong development skills in Java and Kotlin.
• Experience with ticketing and issue-tracking tools such as JIRA.
• Strong analytical, debugging, and problem-solving capabilities.
• Ability to analyze logs, traces, and diagnostic data to perform effective root cause investigations.
• Excellent communication skills and ability to work with international teams.
• Fluent in English, both written and spoken.

Responsabilités

• Provide advanced software technical support for Ingenico AXIUM terminals and associated technologies.
• Manage, track, and investigate support requests through the JIRA ticketing system.
• Support Ingenico Regional Level 2 Software Support teams worldwide by providing technical expertise and guidance.
• Analyze terminal logs, traces, and diagnostic files to identify root causes and recommend corrective actions.
• Collaborate closely with Software and Hardware R&D teams to troubleshoot and resolve complex technical issues.
• Develop software samples and test applications to reproduce customer and regional support issues.
• Produce technical documentation, technical notes, and troubleshooting guides when required.
• Contribute to knowledge sharing and the continuous improvement of support processes and best practices.
• Build expertise in one or more technology domains embedded within Ingenico payment terminals.

Connaissances

Java

Kotlin

JIRA

Analytical skills

Debugging

Communication

Formation

Master's degree

Outils

JIRA

Description du poste

Overview

As a Terminal Software Technical Support Engineer, you will join Ingenico's Central Software Technical Support team, a group of technical experts providing advanced software support for Ingenico payment terminals worldwide. As a key escalation point for Ingenico's regional support organizations, you will investigate complex software issues, perform in-depth technical analysis, and collaborate closely with Software and Hardware R&D teams to identify root causes and drive resolutions. This role is ideal for professionals who enjoy troubleshooting, problem-solving, and working in a highly international and collaborative environment. You will play a critical role in ensuring the reliability, stability, and performance of Ingenico's AXIUM platform while supporting teams across multiple regions and developing expertise in innovative payment technologies.

Responsibilities

• Provide advanced software technical support for Ingenico AXIUM terminals and associated technologies.
• Manage, track, and investigate support requests through the JIRA ticketing system.
• Support Ingenico Regional Level 2 Software Support teams worldwide by providing technical expertise and guidance.
• Analyze terminal logs, traces, and diagnostic files to identify root causes and recommend corrective actions.
• Collaborate closely with Software and Hardware R&D teams to troubleshoot and resolve complex technical issues.
• Develop software samples and test applications to reproduce customer and regional support issues.
• Produce technical documentation, technical notes, and troubleshooting guides when required.
• Contribute to knowledge sharing and the continuous improvement of support processes and best practices.
• Build expertise in one or more technology domains embedded within Ingenico payment terminals.

Requirements

• Master's Degree or Engineering Degree in Computer Science, Software Engineering, Embedded Systems, or a related field
• Minimum 5 years of experience in embedded software development, software technical support, or troubleshooting activities
• Strong development skills in Java and Kotlin
• Experience with ticketing and issue-tracking tools such as JIRA
• Strong analytical, debugging, and problem-solving capabilities
• Ability to analyze logs, traces, and diagnostic data to perform effective root cause investigations
• Excellent communication skills and ability to work with international teams
• Fluent in English, both written and spoken