Technology Service Delivery Director

metyisag; Bordeaux; Sur place; EUR 180 000 - 260 000; Plein temps

Résumé du poste

Metyis is seeking a Technology Service Delivery Director to lead end-to-end technology services in our global GBS framework, ensuring stable, SLA-driven IT operations across applications, platforms and infrastructure. This role oversees internal teams, external vendors, and client technology functions to drive value and reliability.

You will advance service management practices, govern performance reviews, and champion automation and continuous improvement across a fast-growing, international

Qualifications

• Bachelor's or Master's degree in IT or related field.
• 10–15 years of proven experience in technology service delivery and IT operations.
• Strong ITIL-based service management and SLA governance experience.
• Experience with senior stakeholders and client-facing communication.
• Knowledge of cloud, platform, and managed services models.
• Experience in global/shared services environments.
• Ability to lead automation and service transformation initiatives.
• Fluent English; additional languages a plus.

Responsabilités

• Own end-to-end technology service delivery within the GBS operating model.
• Oversee integrated technology services across internal teams, external vendors, and client tech functions.
• Lead IT service management processes including incident, request, problem, change, and escalation.
• Act as primary operational interface for client IT and business stakeholders; lead governance meetings and reports.
• Identify and drive automation and continuous improvement using service metrics and insights.
• Support transition and onboarding of new services into the GBS organization.
• Contribute to evolution of the Technology operating model with governance frameworks.
• Mentor and grow technology service capabilities and team design.

Connaissances

ITIL

SLA management

Stakeholder management

Cloud & infrastructure

Automation

Service governance

Vendor management

Leadership

Global teams

ITSM tools

Formation

Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field

Outils

ITSM platforms (e.g., ServiceNow)

Description du poste

Metyis is growing! We are looking for a Technology Service Delivery Director with 10 to 15 years of experience to join our Technology team in Porto or Amsterdam.

Who we are

Metyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering AI & Data, Digital Commerce, Marketing & Design solutions and Advisory services. At Metyis, our long-term partnership model brings long-lasting impact and growth to our business partners and clients through extensive execution capabilities.

With our team, you can experience a collaborative environment with highly skilled multidisciplinary experts, where everyone has room to build bigger and bolder ideas. Being part of Metyis means you can speak your mind and be creative with your knowledge. Imagine the things you can achieve with a team that encourages you to be the best version of yourself.

We are Metyis. Partners for Impact.

What we offer

• Interact with senior clients on regular basis to drive their business towards impactful change

• Contribute to creating new business solutions via data-driven insights

• Seize opportunities at the client and at Metyis in our entrepreneurial environment

• Become part of a fast-growing international and diverse team

What you will do

• You will own end-to-end technology service delivery within the GBS operating model, ensuring stable, efficient, and SLA-driven IT operations across applications, platforms, infrastructure, and vendor-managed services

• You will oversee integrated technology services, coordinating delivery across internal teams, external vendors, and client technology functions while ensuring alignment with business requirements

• You will lead IT service management processes, including incident, request, problem, change, and escalation management, ensuring service stability and SLA compliance

• You will act as the primary operational interface for client IT and business stakeholders, leading governance meetings, service reviews, executive reporting, and operational escalations

• You will identify and drive automation, operational efficiency, and continuous improvement initiatives using service performance metrics and data-driven insights

• You will support the transition and onboarding of new services into the GBS organization while contributing to the standardization of technology service management practices across clients

• You will contribute to the evolution of the Technology operating model, helping establish governance frameworks, service management standards, and scalable support structures

• You will mentor and support the growth of technology service capabilities, contributing to future team design, hiring, and fostering a culture of operational excellence and accountability

What you´ll bring

• Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field

• 10–15 years of proven experience in technology service delivery, IT operations, application support, infrastructure operations, or managed services

• Strong experience with ITIL-based service management practices, including incident, problem, change, and service governance processes

• Proven track record managing SLA-driven technology operations and delivering high-quality technology services in complex environments

• Experience working with senior business and technology stakeholders, with excellent client-facing communication and stakeholder management skills

• Strong understanding of application, platform, cloud, infrastructure, and managed service support models

• Experience in Global Business Services (GBS), Shared Services, or Managed Services environments is highly valued

• Demonstrated experience designing, establishing, or scaling technology service delivery functions and operating models

• Experience driving automation, operational efficiency, and service transformation initiatives using operational metrics and service insights

• Familiarity with ITSM tools, service reporting frameworks, and operational governance models

• Fluent English, both verbal and written; additional languages are a plus

• Strong analytical, organizational, and leadership skills, with the ability to work effectively in international and cross-functional environments

In a changing world, diversity and inclusion are core values for team well-being and performance. At Metyis, we want to welcome and retain all talents, regardless of gender, age, origin or sexual orientation, and irrespective of whether or not they are living with a disability, as each of them has their own experience and identity.