Technicien support Trilingue Italien / Espagnol / Français H/F

Job Description

Intervene remotely (by phone, email, etc.) on the user's workstation.

Provide assistance to users in one or more technical areas with precise responses.

Escalate to the appropriate support center if necessary.

Handle the backlog.

Provide a detailed description of each intervention after every call in the incident management tool.

Qualifications

• Passionate about IT and/or have successful experience in user support (IT support, after-sales service, maintenance).
• Fluency in French is essential, with knowledge of Italian and Spanish.
• Enjoy sharing knowledge in a collaborative environment.
• Strong listening skills, rigor, and adaptability.
• Technical and interpersonal skills to grow and evolve within the company.

Opportunities for advancement in technical roles, management, or transverse careers within HELPLINE.

Additional Information

Conditions and Benefits:

• Type of employment: CDI, full-time
• Salary: €24,000 to €25,200 gross/year (depending on profile and language skills)
• Working hours: Monday to Saturday, 6:00 AM to 8:00 PM
• Remote work possible after training period

What we offer:

Standard benefits:

• 50% coverage of health insurance
• 50% reimbursement of transportation costs

Additional perks:

• Modern, secure premises accessible by public transport or parking
• Opportunity to work with a market leader
• Stable management team (75% in the group for over 20 years)
• Profitable and continuously growing group
• Meal vouchers (€9.50 covered 60% by employer)
• Referral bonuses up to €1000
• Onboarding process lasting 2 to 6 weeks
• Cultural benefits through a Works Council
• Training institute for skill development
• Mobility partner
• Supportive, committed, and dynamic team

Join us!

All positions are open to people with disabilities.