Technicien support français/anglais

JR France; Mulhouse; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading multinational company seeks French-speaking customer advisors to join their team in Lisbon, Portugal. This role involves providing professional customer service, handling inquiries and complaints, and collaborating with various departments to resolve issues. The company offers an attractive salary, relocation assistance, and a dynamic working environment.

Prestations

Attractive salary package

Relocation assistance

Dynamic team environment

Private health insurance

Meal allowance

Annual performance bonus

Qualifications

• Previous experience in a similar role valued.
• Capable of explaining technical content to non-technical users.
• Able to meet tight deadlines with minimal supervision.

Responsabilités

• Communicate with clients via phone, email, and chat.
• Ensure customer satisfaction and provide professional service.
• Document all actions and categorize support tickets.

Connaissances

Fluent in French (C1 level)

Good knowledge of English (B2 level)

Excellent written and verbal communication skills

Resilient and solution-oriented

Description du poste

Client:

Workster

Location:

Lisbon, Portugal

Job Category:

Customer Service / Support

Online job hunting tools

-

EU work permit required:

Yes

Job Reference:

3043851307019403264327652

Job Views:

1

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Workster collaborates with a leading multinational company seeking French-speaking customer advisors (M/F/D) to join its team in Lisbon, Portugal.

Responsibilities:

1. Communicate with clients via phone, email, and chat.
2. Ensure customer satisfaction and provide professional customer service.
3. Handle customer complaints, propose solutions, and follow up within deadlines.
4. Identify customer issues, analyze errors, and suggest appropriate solutions.
5. Collaborate with other departments to resolve or close support tickets.
6. Document all actions, categorize cases, and report errors to the technical team.
7. Update and manage all administrative documents related to the job.

Candidate Profile:

• Fluent in French (C1 level) and good knowledge of English (minimum B2 level).
• Willing to relocate to Lisbon, Portugal.
• Experience in a similar role is highly valued.
• Excellent written and verbal communication skills, capable of explaining technical content to non-technical users.
• Resilient, solution-oriented, and able to stay calm under stress.
• Capable of meeting tight deadlines with minimal supervision.
• Team player with the ability to work independently.

What We Offer:

• Attractive salary package based on experience and performance.
• Relocation assistance, including accommodation in Lisbon and flight reimbursement.
• Dynamic and creative team environment with a positive and friendly atmosphere.
• Tools and support for personal and professional development.
• Meal allowance.
• Rotational work schedule, Monday to Sunday.
• Private health insurance.
• Annual bonus based on performance.
• And much more!

Note: If you do not hold a passport for the country of the vacancy, you may need a work permit. Check our Blog for more information.

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