Technicien Support Client

Covetrus; La Genebrière; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

Une entreprise leader dans le domaine technologique recrute deux Techniciens Support Logiciel à Chasseneuil-du-Poitou. Le poste consiste à résoudre des problèmes techniques et à améliorer l'expérience utilisateur en collaborant avec l'équipe de développement. Les candidats idéaux auront une bonne compréhension générale de l'informatique et des compétences en communication pour interagir avec les clients.

Qualifications

• Capacité à analyser et comprendre les besoins des utilisateurs.
• Bonne maîtrise de l'anglais au niveau B1.
• Souplesse pour s'adapter à diverses situations techniques.

Responsabilités

• Gérer les demandes de support par téléphone et courriel.
• Configurer le logiciel selon les demandes des clients.
• Rédiger et mettre à jour la documentation utilisateur.

Connaissances

Analyse

Orientation solution

Compréhension technique

Communication

Connaissances en informatique

Anglais (B1)

Description du poste

Join Our Team as a Software Support Technician – Be the Expert Our Customers Rely On

We are hiring two Software Support Technicians to join our team based in Chasseneuil-du-Poitou (FR).

Are you passionate about solving technical problems and helping users get the most out of their software? As a Software Support Technician, you’ll be the trusted first point of contact for our customers, delivering responsive, high-quality support that makes a real difference. You’ll work at the intersection of customer care and product excellence, collaborating closely with our development team to troubleshoot issues, implement solutions, and continuously enhance the user experience.

About the role

• Handle incoming support requests via phone and email (diagnosis, analysis, resolution, and follow-up on both simple and complex incidents).
• Configure the software based on customer requests: activate specific options, create custom forms using our dedicated interface, and set up new client environments.
• Write and update user documentation such as newsletters, user manuals, practical guides, and FAQs.
• Conduct testing on all new versions of the software before release.
• Investigate and diagnose technical issues reported by users.
• Maintain and contribute to our internal knowledge base.
• Deliver training sessions to end-users.

About you

• Ability to analyze, understand, and listen to user needs
• Have a solution-oriented mindset
• Ability to adapt to a variety of situations and technical issues
• General IT knowledge
• Ability to explain and translate things clearly
• English understanding and speaking (B1)