Technicien support aux utlisateurs

TN France; Île-de-France; À distance; EUR 30 000 - 50 000; Plein temps

Résumé du poste

An established industry player is seeking a dedicated IT Technician to join their Support to Users Service. This role involves responding to user requests, managing IT hardware, and ensuring effective communication within the department. The ideal candidate will have a Bac + 2 in Information Systems and a solid background in IT support. With a focus on proactive service and user satisfaction, this position offers a unique opportunity to contribute to the efficiency of shared information systems across multiple sites. Enjoy the flexibility of remote work while being part of a dynamic team committed to excellence.

Qualifications

• Bac + 2 or higher in Information Systems or equivalent experience.
• 5 years of experience in similar roles is required.

Responsabilités

• Respond to user requests for IT tools provided by the department.
• Manage hardware stock and ensure sufficient availability.

Connaissances

Deployment and management of the IT fleet

Assistance and support, mastery of GLPI tool

Diagnosing malfunctions and issues

Applying and following procedures

Effective communication with DMSI and city services

Knowledge of project methodologies used by DMSI

Formation

Bac + 2 or higher in Information Systems

5 years of experience in similar roles

Outils

GLPI tool

Description du poste

Job Description

Family of professions: Information Technology and Information Systems > Architecture, Development, and Administration of Information Systems

Grade(s) sought: Technician

Open to contractual staff: Yes, as an exception to civil servant applications. A contractual employee may be recruited for service needs or due to the nature of the functions when no civil servant application has been successful. The contract cannot exceed three years, renewable up to a maximum of six years.

Working hours: Full-time

Remote work: Yes

Management: No

Job Details

Department: Support to Users Service of the Shared Information Systems Department

Responsibilities / Conditions of Exercise

MISSIONS AND ACTIVITIES:

• Respond to user requests for IT tools provided by the Shared Information Systems Department (DMSI).
• Ensure the implementation of solutions adapted to user requests.
• Manage hardware stock, ensure sufficient hardware availability, handle obsolete hardware disposal.
• Engage maintenance companies when hardware is under warranty and manage service interventions.
• Deploy hardware and software across all sites managed by the DMSI.
• Communicate relevant information to DMSI for smooth operation and communication within the department.
• Manage the mobile fleet of the cities within DMSI.
• Contribute to the objectives and development projects led by the service and the community.

Functional Relations

Direct supervisor: Director of the Shared Information Systems Department

Internal relations: All services

External relations: Contacts with other communities and external agencies

Technical Means Specific to the Position

Computer and telephone equipment, office work, and telemaintenance.

Profiles Sought

Qualifications: Bac + 2 or higher in Information Systems and/or 5 years of experience in similar roles. Valid B driver’s license required.

Skills:

• Deployment and management of the IT fleet
• Assistance and support, mastery of GLPI tool
• Diagnosing malfunctions and issues
• Applying and following procedures
• Effective communication with DMSI and city services
• Knowledge of project methodologies used by DMSI

Behavioral qualities:

• Organized, attentive, communicative, available, proactive, discreet, and respectful of confidentiality.