Technicien service clients - Nice

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact.

Your mission?

Join Quadient as a Customer Service Technician and contribute to a variety of products: from parcel franking machines to automatic locker systems. This is a great opportunity to enhance your skills through the diverse projects assigned to you!

Your daily tasks?

1. Call the client before any intervention or for any rescheduling of intervention.
2. Install, maintain, and uninstall our High Volume solutions.
3. Provide information for updating the inventory in the information systems and ensure reporting according to company processes. Participate in level 2 qualification and diagnosis.
4. Conduct client training.
5. Contribute to the improvement of products and processes by providing field information and proposing solutions.
6. Ensure a technical and commercial relationship with clients that aligns with the company’s image and commitments, including contributing to the company’s revenue development (commercial indications, proposing service contracts, etc.).

Your profile

• Technical diploma (DUT, BTS) or significant experience.
• Excellent interpersonal skills and strong commercial acumen.
• Strong interest in technical matters.
• Adaptability and autonomy.
• Valid driver's license required.

Rewards and benefits

Flexible Work: Enjoy a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration, and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives.

Quadient is an Equal Employment Opportunity Employer. We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background.