Technicien Service Clients H / F / FSE GHANA

Smiths Group; Vitry-sur-Seine; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading technology company is seeking a Customer Service Technician to perform preventive and corrective maintenance, provide customer support, and manage spare parts at various sites, mainly in Ghana. This role requires a minimum of 2 years higher education in electronics or related fields, fluency in English, and strong problem-solving skills. Successful candidates will work in a diverse environment that encourages inclusion.

Qualifications

• Minimum 2 years higher education in GEII (electronics, mechanics, automation, IT).
• Fluent in English (written and spoken).
• High degree of autonomy and initiative in problem-solving on site.
• Rigorous management of responsibilities and compliance with internal rules.
• Good relations with customers and subcontractors.
• Valid driving license.

Responsabilités

• Perform preventive and corrective maintenance at customer sites.
• Assist with audit missions with customers based on orders.
• Contribute to ensuring contractual commitments and response times.
• Manage stock of spare parts during service.
• Monitor and analyze recurring breakdowns, propose improvements.
• Implement and commission new installations.
• Provide telephone support to customers.

Connaissances

Fluent in English

Problem-solving autonomy

Customer relations

Teamwork

Rigorous management

Formation

Minimum 2 years higher education in GEII

Description du poste

Job Description

In addition to technical operations such as preventive and corrective maintenance, the Customer Service Technician contributes to the sales drive by developing the company's image. He/she professionally ensures the smooth running of our systems and the satisfaction of our customers.

The Customer Service Technician's duties include night and/or weekend call-outs. These calls may be made by telephone or onsite.

The work will be carried out in the Ghana region (mainly at airports and ports) with occasional other travel.

Main Responsibilities

• Perform preventive and corrective maintenance at customer sites. Service and update intervention reports and ERP operating system.
• Assist with or conduct audit missions with customers based on orders received from the after-sales service department.
• Contribute to ensuring our contractual commitments, including response times for availability.
• Manage stock of spare parts used during service (purchase or repair, inventory management, stock status).
• Monitor the operation of system sub-assemblies, analyze recurring breakdowns, and propose improvements.
• Implement and commission new installations both in the factory and on customer sites.
• Provide telephone support to customers.
• Comply with safety and technical procedures.

Qualifications: Required Profile

• Minimum 2 years higher education in GEII (electronics, mechanics, automation, IT).
• Fluent in English (written and spoken).
• High degree of autonomy and initiative in problem-solving on site.
• Rigorous management of responsibilities, compliance with internal rules and processes.
• Respect for deadlines and cost objectives.
• Good relations with customers and subcontractors.
• Ability to work in a team.
• Valid driving license.
• Position subject to prefectural authorizations to obtain airport badges.

Additional Information

We believe that diverse perspectives and backgrounds contribute to our company's success. All applications matching the profile will be reviewed fairly, regardless of religion, gender, sexual orientation, identity, nationality, economic situation, disability, age, or other legally protected characteristics.

We are proud to be an inclusive company with values based on equality and ethics, where diversity is encouraged, valued, and celebrated.

At no point during the hiring process will Smiths Group or our recruitment partners request payment for participation, including interviews or testing. Avoid fraudulent requests by applying directly through our careers website (Careers - Smiths Group plc).

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or other protected characteristics. We are proud to support and embrace diversity.

Remote Work: Employment Type: Full-time

Key Skills: Engineering Support, MAC, Hydraulic, General Services, Ado, Health Education

Experience: Years

Vacancy: 1