Technicien Maintenance Portes Automatiques H/F

Kone México; Trappes; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Une entreprise leader dans la maintenance technique recherche un Technicien en Maintenance Portes Automatiques H/F basé à Trappes. Vous serez responsable de la gestion des relations avec les clients, de l'assurance qualité dans le service, et de l'exécution de réparations et de maintenances. Ce poste nécessite une forte capacité de communication et un engagement à la sécurité.

Qualifications

• Expérience en maintenance de portes automatiques ou de systèmes similaires.
• Capacité à travailler en autonomie sur le terrain.
• Compétences en communication et service client.

Responsabilités

• Gérer les relations avec les clients pour assurer leur satisfaction.
• Effectuer des visites de service et des réparations selon les calendriers.
• Assurer la sécurité des utilisateurs et de l'environnement de travail.

Connaissances

Gestion de la relation client

Qualité de service

Communication sur site

Maintenance préventive

Gestion des risques

Description du poste

Technicien Maintenance Portes Automatiques H/F

Apply locations: Trappes | Time type: Full time | Posted on: Posted Yesterday | Job requisition id: R0651664

Responsibilities

1. Customer relationship management
2. Ensure customer satisfaction through quality service and proactive, precise on-site communication (callout ETA, job performed, etc.)
3. Accurate and real-time reporting of work performed at the equipment level to ensure data accuracy in e-Optimum and Customer Notification systems
4. Maintain excellent relationships with customers, contact persons, and end-users on site, demonstrating an Ambassador attitude
5. Ensure equipment safety and performance
6. Manage the site environment during service operations
7. Identify site risks and communicate them to the supervisor
8. Take immediate action in case of high risk and follow escalation procedures
9. Identify unplanned service repairs based on equipment needs, seek approval if outside contract scope, and perform repairs

Service Operations

1. Ensure end-user and site safety
2. Maintain a safe working environment
3. Follow safety and maintenance instructions during operations
4. Execute service visits (planned maintenance, callouts, repairs) respecting schedules, quality standards, and processes
5. Plan workload effectively with the service supervisor
6. Report sales leads to the supervisor
7. Provide precise and timely work reports
8. Submit timesheets accurately
9. Manage proximity stock (inventory, stock transfer), identify spare parts needs, request spares from supervisor
10. Maintain service tooling, vehicle, instruments in good condition and safety
11. Contribute to product, method, and safety improvements through feedback

Leadership / People Management

1. Update supervisor regularly on relevant information
2. Familiarize with all aspects of lift and related technology; attend training
3. Provide training or coaching as required by the supervisor

At KONE, we foster an innovative, collaborative culture valuing individual contributions. We prioritize employee engagement, sustainability, and ethical business practices. We aim to create a trusting, respectful work environment that recognizes good performance. We offer various opportunities to support your career and personal growth, helping you live a healthy, balanced life.

Read more at www.kone.com/careers

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Did you know KONE moves two billion people daily? As a global leader in elevators and escalators, we employ over 60,000 professionals across more than 60 countries, with a shared purpose to shape the future of cities. In 2023, our annual net sales reached EUR 11.0 billion.