Technicien Maintenance Portes Automatiques H/F

SFA Societe Francaise des Asc; Strasbourg; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading service management company is seeking a professional for customer relationship management and service operations. The ideal candidate will be responsible for ensuring customer satisfaction and executing service tasks while maintaining a safe working environment and fostering strong relationships with clients.

Qualifications

• Familiarity with lift technology and safety procedures.
• Proficiency in customer relationship management.
• Ability to plan workload and report back accurately.

Responsabilités

• Ensure customer satisfaction through quality service and effective communication.
• Execute service visits and manage inventory effectively.
• Provide training or coaching to nominated persons.

Description du poste

Client:

Location:

Job Category:

Other

Job application tracking

-

EU work permit required:

Yes

Job Reference:

00d4179a4057

Job Views:

2

Posted:

12.07.2025

Expiry Date:

26.08.2025

Job Description:

Customer relationship management
• Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc.)
• Responsible for accurate and real-time back reporting of work performed (at the equipment level) to ensure the accuracy of e-Optimum and Customer Notification.
• Maintain excellent relationships with customers, contact persons, and end-users on site, adopting an Ambassador attitude.
• Ensure equipment safety and performance.
• Manage the site environment during service operations.
• Identify site risks and communicate them to the supervisor.
• Take immediate action on site in case of high risk and follow escalation procedures.
• Identify unplanned service repairs based on equipment needs, contact the on-site contact, obtain approval if outside the contract scope, and perform repairs.

Service operations
• Ensure end-user and site safety.
• Maintain a safe working environment.
• Follow safety instructions and maintenance procedures during operations.
• Execute service visits (planned maintenance, callouts, repairs) respecting schedules, quality standards, and time limits.
• Plan workload effectively with the service supervisor.
• Report sales leads to the supervisor.
• Provide precise and timely back reporting of work done.
• Submit timesheets based on execution.
• Manage proximity stock (inventory, transfers), identify spare needs, and request spares from the supervisor.
• Maintain service tooling, van, instruments, and equipment in good condition.
• Contribute to product, method, and safety improvements through feedback.

Leadership / People management
• Regularly update the supervisor on relevant information.
• Be familiar with all aspects of lift and related technology and attend training.
• May provide training or coaching to nominated persons.

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.