Technicien Maintenance Portes Automatiques H/F

KONE; Saint-Brieuc; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A global leader in elevator and escalator services seeks a professional in Saint-Brieuc to manage customer relationships and ensure service quality. The role includes executing service visits, maintaining safety standards, and providing accurate reporting of work done. Ideal candidates should possess strong communication skills, experience in customer management, and a focus on site safety.

Prestations

Diverse opportunities for career growth

Support for achieving a healthy work-life balance

Qualifications

• Experience in customer relationship management.
• Strong communication skills and ambassador attitude.
• Ability to identify risks and manage site safety.

Responsabilités

• Responsible for customer satisfaction and service quality.
• Ensure accurate back reporting of work performed.
• Execute service visits and manage workload effectively.

Description du poste

Customer relationship management
• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc.)
• Responsible for accurate and real-time back reporting of work performed (at the equipment level) to ensure the accuracy of e-Optimum and Customer Notification.
• Maintain excellent relationships with customers, contact persons, and end-users on site by applying an ambassador attitude.
• Ensure equipment safety and performance.
• Manage the site environment during service operations.
• Identify site risks and communicate them to the supervisor.
• Take immediate action on site in case of high risk and follow escalation procedures.
• Identify unplanned service repairs based on equipment needs, contact the on-site contact person, obtain approval if not covered by the contract, and perform repairs.

Service operations
• Ensure the safety of end-users and the site.
• Maintain a safe working environment.
• Follow safe working practices and carry out operations according to maintenance and safety instructions.
• Execute service visits (planned maintenance, callouts, repairs) respecting schedules, time limits, quality standards, and processes.
• Plan workload effectively in conjunction with the service supervisor.
• Raise sales leads to the supervisor.
• Provide precise and timely back reporting of work done.
• Submit timesheets based on execution.
• Manage proximity stock (shelving, inventory, transfers), identify spare needs, and request spares from the supervisor.
• Maintain service tooling, van, instruments, etc., in safe, good condition.
• Contribute to product, method, and safety improvements through feedback.

Leadership / People management
• Regularly update the supervisor with relevant information.
• Be familiar with all aspects of lift technology and attend proposed training.
• May provide training or coaching to nominated persons.

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement, sustainability, ethical practices, and mutual respect are core to our culture. We offer diverse opportunities to support your career and personal growth, helping you achieve a healthy and balanced life.

Read more at www.kone.com/careers