Technicien Maintenance Portes Automatiques H/F

KONE; Rodez; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

KONE recherche un professionnel pour gérer les relations clients et assurer la sécurité sur site. Ce rôle impliquera la communication proactive avec les clients, la gestion des opérations de service, et l'identification des risques. Rejoignez une culture d'innovation et de collaboration pour développer votre carrière.

Qualifications

• Expérience en gestion de la relation client et opérations de service.
• Capacité à communiquer efficacement et à gérer les incidents de sécurité.
• Formation en maintenance d'équipement souhaitée.

Responsabilités

• Assurer la satisfaction client par une communication proactive.
• Gérer l'environnement de site pendant les opérations de service.
• Identifier et gérer les risques sur site.

Connaissances

Gestion de la relation client

Sécurité sur site

Communication proactives

Description du poste

Customer Relationship Management

1. Responsible for customer satisfaction through quality service and regular, proactive on-site communication (callout ETA, job performed, etc.).
2. Ensure accurate and real-time reporting of work performed at the equipment level to maintain the accuracy of e-Optimum and Customer Notification.
3. Maintain excellent relationships with customers, contact persons, and end-users on-site, demonstrating an Ambassador attitude.
4. Ensure equipment safety and performance.
5. Manage the site environment during service operations.
6. Identify site risks and communicate them to the supervisor.
7. Take immediate action on-site in case of high-risk situations and follow escalation procedures.
8. Identify unplanned service repairs based on equipment needs, coordinate with the on-site contact, obtain approval if outside the contract scope, and perform repairs.

Service Operations

1. Ensure end-user safety and site safety.
2. Maintain a safe working environment.
3. Follow safe working practices and perform operations according to maintenance and safety instructions.
4. Execute service visits (planned maintenance, callouts, repairs) respecting schedules, quality standards, time limits, and processes.
5. Plan workload effectively in coordination with the service supervisor.
6. Report sales leads to the supervisor.
7. Provide precise and timely reporting of work done as per process.
8. Submit timesheets based on work execution.
9. Manage proximity stock (inventory, shelving, stock transfers), identify spare needs, and request spares from the supervisor.
10. Maintain and ensure safety of service tools, vehicle, and instruments.
11. Contribute to product, method, and safety improvements through feedback to PCM organization and supervisor.

Leadership / People Management

1. Regularly update the supervisor on relevant information.
2. Familiarize with all aspects of lift and related technology; attend proposed training.
3. Provide training or coaching to nominated persons as required by the supervisor.

At KONE, we focus on creating an innovative, collaborative culture that values individual contributions. We prioritize employee engagement, participation, and idea sharing. Sustainability is integral to our culture, guiding ethical business practices and fostering trust and respect among co-workers. We offer diverse experiences and opportunities to help you achieve your career and personal goals while maintaining a healthy, balanced life.

Learn more at www.kone.com/careers