Technicien Maintenance Portes Automatiques H/F

KONE; Pau; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

KONE recherche un professionnel engagé pour gérer la satisfaction client et assurer des opérations de service efficaces. Le candidat devra maintenir des relations positives sur site, gérer les risques et exécuter des visites de service tout en respectant les normes de qualité. Une culture d'innovation et de collaboration est au cœur de KONE, offrant un équilibre entre vie professionnelle et personnelle.

Qualifications

• Expérience en service client et opérations.
• Connaissance des protocoles de sécurité et de maintenance.

Responsabilités

• Assurer la satisfaction du client par une communication précise et régulière.
• Gérer l'environnement du site pendant les opérations de service.
• Identifier les réparations non planifiées selon les besoins des équipements.

Connaissances

Communication

Gestion des risques

Maintenance

Service client

Description du poste

Customer Relationship Management

1. Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc.).
2. Ensure accurate and real-time reporting of work performed at the equipment level to maintain the accuracy of e-Optimum and Customer Notification systems.
3. Maintain excellent relationships with customers, contact persons, and end-users on site by demonstrating an ambassador attitude.
4. Ensure equipment safety and performance.
5. Manage the site environment during service operations.
6. Identify site risks and communicate them to the supervisor.
7. Take immediate action on site in case of high risk and follow escalation procedures.
8. Identify unplanned service repairs based on equipment needs, obtain approval if not covered by the contract, and perform repairs.

Service Operations

1. Ensure end-user and site safety.
2. Maintain a safe working environment.
3. Follow safe working practices and carry out operations according to maintenance and safety instructions.
4. Execute service visits (planned maintenance, callouts, repairs) respecting schedules, time limits, quality standards, and processes.
5. Plan workload effectively in coordination with the service supervisor.
6. Report sales leads to the supervisor.
7. Provide precise and timely back reporting of work done.
8. Submit timesheets based on execution.
9. Manage proximity stock (inventory, transfers), identify spare parts needs, and request spares from the supervisor.
10. Maintain and ensure the safety of service tooling, vehicle, and instruments.
11. Contribute to product, method, and safety improvements through feedback to PCM organization and supervisor.

Leadership / People Management

1. Regularly update the supervisor on relevant information.
2. Familiarize with all aspects of lift and associated technology, attending proposed training.
3. Provide training or coaching to nominated persons as required by the supervisor.

At KONE, we foster an innovative and collaborative culture where every individual’s contribution is valued. Employee engagement, sustainability, ethical business practices, and mutual respect are core principles. We offer diverse opportunities to help you achieve your career and personal goals while maintaining a healthy work-life balance.

Read more on www.kone.com/careers