Technicien Maintenance Portes Automatiques H/F

KONE; Brest; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

KONE recherche un professionnel engagé pour assurer la satisfaction des clients en gérant les opérations de service. Vous serez responsable de l’exécution des visites de service, en veillant à la sécurité et à la qualité. Ce poste offre des possibilités de développement professionnel dans un environnement collaboratif et innovant.

Prestations

Opportunités de développement professionnel

Culture d'entreprise collaborative

Équilibre entre vie professionnelle et personnelle

Qualifications

• Expérience en gestion de la sécurité et des opérations de service.
• Connaissance des normes de sécurité applicables.
• Capacité à travailler en équipe et à former d'autres personnes.

Responsabilités

• Assurer la satisfaction du client par un service de qualité.
• Exécuter des opérations de service planifiées en respectant les délais.
• Gérer l'environnement du site et assurer la sécurité des utilisateurs.

Connaissances

Gestion des relations clients

Sécurité

Planification

Communication

Formation

Diplôme technique en mécanique ou électricité

Description du poste

Customer relationship management
• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc.)
• Responsible for accurate and real-time back reporting of work performed (at the equipment level) to ensure the accuracy of e-Optimum and Customer Notification.
• Maintain excellent relationships with customers, the contact person, and end-users present on site by applying the Ambassador attitude.
• Ensure equipment safety and performance.
• Manage the site environment during service operations.
• Identify site risks and communicate them to the supervisor.
• Take immediate action on site in case of high risk identification and apply escalation procedures.
• Identify “unplanned” service repairs based on equipment needs, contact the on-site contact person, obtain approval if not covered by the contract, and perform them.

Service operations
• Ensure the safety of end-users and the site.
• Maintain a safe working environment.
• Follow safe working practices and carry out operations according to maintenance and safety instructions.
• Execute service visits (planned maintenance, callouts, and service repairs) respecting the schedule, time limits, quality standards, and processes.
• Plan workload effectively in conjunction with the service supervisor.
• Raise sales leads to the supervisor.
• Provide precise and timely back reporting of work done according to the process.
• Submit timesheets based on execution.
• Manage proximity stock (shelving, inventory, stock transfer, etc.), identify spare needs, and request spares from the supervisor.
• Maintain service tooling, van, instruments, etc., in safe, good condition.
• Contribute to product, method, and safety improvements by providing feedback to the PCM organization and supervisor.

Leadership / People management
• Regularly update the supervisor on relevant information.
• Be familiar with all aspects of lift and related technology and attend proposed training.
• May provide training or coaching to nominated persons by the supervisor.

At KONE, we focus on creating an innovative and collaborative culture where every individual’s contribution is valued. Employee engagement, sustainability, ethical business practices, and mutual trust and respect are core to our culture. We offer opportunities to help you achieve your career and personal goals and to live a healthy, balanced life.

Read more on www.kone.com/careers