Technicien Maintenance Portes Automatiques H/F

KONE; Blois; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

KONE recherche un Technicien de service pour garantir la satisfaction des clients via des communications sur site précises et un service de qualité. Les responsabilités incluent la gestion des opérations de service et l'assurance de la sécurité des équipements, avec un engagement fort envers l'innovation et la collaboration. Ce poste offre l'opportunité de contribuer aux améliorations des produits et des méthodes tout en maintenant un équilibre entre vie professionnelle et personnelle.

Qualifications

• Capacité à travailler en équipe et former des collègues.
• Orienté vers le service client et la satisfaction des utilisateurs.
• Connaissances en sécurité et maintenance des équipements.

Responsabilités

• Assurer la satisfaction client à travers un service de qualité.
• Gérer les opérations de service et planifier la charge de travail.
• Maintenir un environnement de travail sécuritaire.

Connaissances

Gestion des risques

Service client

Communication

Prise de décision

Description du poste

Customer relationship management
• Responsible for ensuring customer satisfaction through quality service and proactive, precise on-site communication (callout ETA, job performed, etc.)
• Responsible for accurate, real-time reporting of work performed at the equipment level to ensure the accuracy of e-Optimum and Customer Notification systems.
• Maintain excellent relationships with customers, contact persons, and end-users on site by applying an ambassador attitude.
• Ensure equipment safety and optimal performance.
• Manage the site environment during service operations.
• Identify site risks and communicate them to the supervisor.
• Take immediate action in high-risk situations and follow escalation procedures.
• Identify unplanned service repairs based on equipment needs, seek approval if not covered by the contract, and perform repairs.

Service operations
• Ensure end-user safety and site safety.
• Maintain a safe working environment.
• Follow safety and maintenance instructions during operations.
• Execute service visits (planned maintenance, callouts, repairs) respecting schedules, quality standards, and time limits.
• Plan workload effectively in coordination with the service supervisor.
• Raise sales leads to the supervisor.
• Provide precise and timely reporting of work done.
• Submit timesheets based on work execution.
• Manage proximity stock (inventory, transfers, etc.), identify spare part needs, and request spares from the supervisor.
• Maintain service tooling, vehicle, and instruments in safe and good condition.
• Contribute to product, method, and safety improvements through feedback.

Leadership / People management
• Regularly update the supervisor on relevant information.
• Familiarize with all aspects of lift technology and attend proposed training.
• May provide training or coaching to nominated personnel.

At KONE, we foster an innovative and collaborative culture, valuing individual contributions. Employee engagement, sustainability, ethical practices, and mutual respect are core to our culture. We offer diverse opportunities to help you achieve your career and personal goals and maintain a healthy work-life balance.

Read more on www.kone.com/careers