Technicien Maintenance Portes Automatiques H/F

KONE; Annecy; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

KONE recherche un technicien de service pour garantir la satisfaction client à travers un service de maintenance de haute qualité. Le candidat sera responsable de la sécurité des équipements et de l'environnement de travail, tout en assurant une communication efficace avec les clients et les équipes. L'entreprise valorise l'innovation et offre des opportunités de développement personnel et professionnel, favorisant un équilibre sain entre vie professionnelle et personnelle.

Qualifications

• Capacité à assurer la sécurité et la performance des équipements.
• Compétences en gestion de la relation client.
• Expérience dans la gestion des stocks et l'exécution de visites de service.

Responsabilités

• Assurer la satisfaction client à travers un service de qualité.
• Gérer l'environnement du site lors des opérations de service.
• Identifier les risques sur site et communiquer avec le superviseur.

Connaissances

Communication

Gestion des risques

Sensibilisation à la sécurité

Description du poste

Customer Relationship Management

1. Responsible for ensuring customer satisfaction through quality service and proactive, precise on-site communication (callout ETA, job performed, etc.).
2. Ensure accurate and real-time reporting of work performed at the equipment level to maintain the accuracy of e-Optimum and Customer Notification systems.
3. Maintain excellent relationships with customers, on-site contact persons, and end-users by demonstrating an ambassador attitude.
4. Ensure equipment safety and optimal performance.
5. Manage the site environment during service operations.
6. Identify site risks and communicate them to the supervisor.
7. Take immediate action in case of high risks and follow escalation procedures.
8. Identify unplanned service repairs based on equipment needs, contact the on-site contact for approval if outside the contract scope, and perform repairs.

Service Operations

1. Ensure the safety of end-users and the site.
2. Maintain a safe working environment.
3. Follow safe working practices and adhere to maintenance and safety instructions.
4. Execute service visits (planned maintenance, callouts, repairs) according to schedule, quality standards, and allocated time.
5. Plan workload effectively in coordination with the service supervisor.
6. Report sales leads to the supervisor.
7. Provide precise and timely reporting of work completed as per process.
8. Submit timesheets based on work execution.
9. Manage proximity stock (inventory, shelving, transfers), identify spare parts needs, and request supplies from the supervisor.
10. Maintain and ensure the safety of service tools, vehicles, and instruments.
11. Contribute to product, method, and safety improvements by providing feedback to PCM and supervisors.

Leadership / People Management

1. Regularly update the supervisor on relevant information.
2. Familiarize with all aspects of lift technology and attend proposed training sessions.
3. Provide training or coaching to nominated personnel as required by the supervisor.

At KONE, we foster an innovative and collaborative culture that values each individual's contribution. Employee engagement, sustainability, ethical business practices, and mutual respect are core to our culture. We offer diverse opportunities to support your career and personal development, helping you live a healthy and balanced life.

Read more at www.kone.com/careers