Technicien Maintenance Ascenseurs H/F

SFA Societe Francaise des Asc; Strasbourg; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Une entreprise leader dans le domaine des ascenseurs recherche un Gestionnaire de la Relation Client. Le candidat idéal sera responsable de la satisfaction client, de la gestion des opérations de service et de la communication sur site. Ce poste nécessite des compétences solides en gestion des relations et en travail en équipe, ainsi qu'une vigilance sur la sécurité. Rejoignez une équipe dynamique qui met un point d'honneur à fournir un service de haute qualité, avec des opportunités de formation et d'avancement.

Qualifications

• Expérience en gestion de la satisfaction client.
• Compétences en communication et en leadership.
• Familiarité avec la technologie des ascenseurs et formations éventuellement requises.

Responsabilités

• Assurer la satisfaction des clients grâce à une communication proactive.
• Gérer les opérations de terrain et identifier les risques.
• Suivre des pratiques de travail sécuritaires lors des interventions.

Connaissances

Gestion de la relation client

Communication

Sécurité au travail

Formation

Diplôme en gestion ou équivalent

Description du poste

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EU work permit required:

Yes

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Job Reference:

cd39e79c0ef6

Job Views:

4

Posted:

12.07.2025

Expiry Date:

26.08.2025

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Job Description:

Customer relationship management
• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc.)
• Responsible for accurate and real-time back reporting of work performed (at the equipment level) to ensure the accuracy of e-Optimum and Customer Notification.
• Maintain excellent relationships with customers, the contact person, and end-users present on site by applying an ambassador attitude.
• Ensure equipment safety and performance.
• Manage the site environment during service operations.
• Identify site risks and communicate them to the supervisor.
• Take immediate action on site in case of high risk identification and apply the escalation procedure.
• Identify unplanned service repairs based on equipment needs, contact the on-site contact person, get approval if not covered by the contract, and perform them.

Service operations
• Ensure end-user and site safety.
• Maintain a safe working environment.
• Follow safe working practices and carry out operations according to maintenance and safety instructions.
• Execute service visits (planned maintenance, callouts, and repairs) respecting schedule, time limits, quality standards, and processes.
• Plan workload effectively in conjunction with the service supervisor.
• Raise sales leads to the supervisor.
• Provide precise and timely back reporting of work done.
• Submit timesheets based on execution.
• Manage proximity stock (shelving, inventory, stock transfer, etc.), identify spare needs, and request spares from the supervisor.
• Keep service tooling, van, instruments, etc., safe, maintained, and in good condition.
• Contribute to product, method, and safety improvements by providing feedback to PCM organization and supervisor.

Leadership / People management
• Regularly update the supervisor on all relevant information.
• Be familiar with all aspects of lift and associated technology and attend proposed training.
• May be required to train or coach nominated persons.