Technicien Maintenance Ascenseurs H / F

KONE; Nantes; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading company in the elevator and escalator industry is seeking a Customer Relationship Management professional. This role focuses on ensuring customer satisfaction through proactive communication and quality service. You will manage service operations and maintain safety standards while fostering strong relationships with customers and end-users. Join a collaborative culture that values individual contributions and supports career growth.

Qualifications

• Responsible for ensuring customer satisfaction through quality service.
• Maintain excellent relationships with customers and end-users.
• Identify unplanned service repairs based on equipment needs.

Responsabilités

• Execute service visits respecting schedules and quality standards.
• Manage proximity stock and identify spare parts needs.
• Regularly update the supervisor on relevant information.

Connaissances

Customer Satisfaction

Safety Practices

Communication

Description du poste

Customer Relationship Management
• Responsible for ensuring customer satisfaction through quality service and regular, proactive on-site communication (e.g., callout ETA, job performed).
• Responsible for accurate, real-time reporting of work performed at the equipment level to ensure the accuracy of e-Optimum and Customer Notification.
• Maintain excellent relationships with customers, contact persons, and end-users on site by demonstrating an Ambassador attitude.
• Ensure equipment safety and optimal performance.
• Manage the site environment during service operations.
• Identify site risks and communicate them to the supervisor.
• Take immediate action on site in case of high-risk situations and follow escalation procedures.
• Identify unplanned service repairs based on equipment needs, contact the on-site contact person, obtain approval if not covered by the contract, and perform repairs.

Service Operations
• Ensure the safety of end-users and the site.
• Maintain a safe working environment.
• Follow safety practices and carry out operations according to maintenance and safety instructions.
• Execute service visits (planned maintenance, callouts, repairs) respecting schedules, time limits, quality standards, and processes.
• Plan workload effectively in coordination with the service supervisor.
• Raise sales leads to the supervisor.
• Provide precise and timely reporting of work done.
• Submit timesheets based on execution.
• Manage proximity stock (inventory, stock transfer, shelving), identify spare parts needs, and request spares from the supervisor.
• Maintain service tools, van, instruments, and equipment in safe and good condition.
• Contribute to product, method, and safety improvements through feedback to PCM organization and supervisor.

Leadership / People Management
• Regularly update the supervisor on relevant information.
• Keep up-to-date with all aspects of lift technology and attend required training.
• May provide training or coaching to nominated persons as directed by the supervisor.

Company Culture and Values
At KONE, we foster an innovative and collaborative culture that values individual contributions. Employee engagement is a priority, and we promote participation, sharing of ideas, and sustainability. We adhere to ethical business practices and aim to build a culture of trust and respect, recognizing good performance. We offer diverse experiences and opportunities to help you achieve your career and personal goals, supporting a healthy and balanced life.

Learn more at www.kone.com/careers