Technicien Maintenance Ascenseurs et Portes automatiques H/F

TN France; Bourges; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

An established industry player is seeking a dedicated professional to manage customer relationships and service operations. This role emphasizes ensuring customer satisfaction through proactive communication and maintaining a safe working environment. You will be responsible for executing service visits, managing site risks, and providing training to team members. Join a dynamic team where your contributions will enhance service quality and operational excellence, making a significant impact on customer satisfaction and safety.

Qualifications

• Experience in customer relationship management and service operations.
• Ability to manage site safety and perform risk assessments.

Responsabilités

• Ensure customer satisfaction through proactive communication and quality service.
• Execute planned maintenance and repairs according to safety standards.
• Provide training and coaching to team members as required.

Connaissances

Customer Relationship Management

Service Operations

Leadership

Safety Management

Outils

e-Optimum

Description du poste

Job Description

This role involves customer relationship management, service operations, and leadership/people management responsibilities.

Customer Relationship Management

• Ensure customer satisfaction through quality service and proactive, precise on-site communication (callout ETA, job performed, etc.)
• Accurate and real-time reporting of work performed at the equipment level to ensure data accuracy in systems like e-Optimum and Customer Notification
• Maintain excellent relationships with customers, contact persons, and end-users on site, demonstrating an Ambassador attitude
• Ensure equipment safety and performance
• Manage the site environment during service operations
• Identify site risks and communicate them to the supervisor
• Take immediate action on-site for high-risk situations and follow escalation procedures
• Identify unplanned service repairs based on equipment needs, obtain approval if outside the contract scope, and perform repairs

Service Operations

• Ensure the safety of end-users and the site
• Maintain a safe working environment
• Follow safety instructions and maintenance procedures during operations
• Execute service visits (planned maintenance, callouts, repairs) according to schedule, quality standards, and time limits
• Plan workload effectively in collaboration with the service supervisor
• Report sales leads to the supervisor
• Provide precise and timely work reports and submit timesheets
• Manage proximity stock, including inventory and spare parts requests
• Maintain service tools, vehicles, and instruments in good condition
• Contribute to product, method, and safety improvements through feedback

Leadership / People Management

• Regularly update the supervisor on relevant information
• Familiarize with all aspects of lift and related technology; attend proposed training
• Provide training or coaching to nominated personnel as required