Technicien Informatique

Ingersoll Rand; Bourges; Sur place; EUR 40 000 - 50 000; Plein temps

Résumé du poste

A technology services provider in Bourges is looking for an IT Technician Level 2. Responsibilities include offering advanced technical support to users on-site and remotely, managing daily incidents, and overseeing workstation installations. The ideal candidate should have at least 2 years of IT experience and a Bachelor's degree. Proficiency in professional English is essential, with significant travel expected across France.

Prestations

13th month salary

Meal vouchers

Company health insurance (80% employer contribution)

Service vehicle

Benefits of the metallurgy collective agreement

Qualifications

• Minimum 2 years of experience in an IT technician role.
• Valid driver's license required.
• Proficiency in professional English.

Responsabilités

• Provide advanced technical support to users on-site and remotely.
• Handle daily management of incidents and requests (Level 2).
• Install and maintain workstations and peripherals.
• Diagnose and resolve user profile and access issues.

Connaissances

Proficiency in Level 2 Support

In-depth Knowledge of Windows Systems

IT Asset Management Skills

Knowledge of ServiceNow

Basic Networking Knowledge

User Workstation Deployment

Management of Printers and Peripherals

Support for Telephony and Videoconferencing Tools

Ability to Work in an International Environment

Proficiency in Professional English

Autonomy During Travel

Ability to Prioritize Multiple Requests

Excellent Communication Skills

Thoroughness in Documentation

Customer Service Orientation

Formation

Bachelor's degree (3 years post-secondary)

Description du poste

Overview

Job Title
IT Technician Level 2 (Bachelor +3)

Location
Based in Bourges.

Travel within France and occasional opportunities or requirements to support operations, projects, or teams in various regional locations.

About Us

AIRMAX, a subsidiary of the international Ingersoll Rand Group, is a global leader in the compressed air market, offering a wide range of products and services for all industries.

The international Ingersoll Rand Group is a global leader in air, fluid, energy, and medical technologies. With a heritage of over 160 years and strengthened by its merger with Gardner Denver in 2020, the group provides innovative and essential solutions for industrial productivity. Present in over 100 countries, Ingersoll Rand is built on a culture of commitment, innovation, and responsibility.

Job Summary

The Level 2 IT Technician is responsible for providing advanced technical support to users both on-site and remotely. Their role is divided between regular presence at the main site in Bourges (France) and occasional travel to various sites in France, and occasional opportunities in Europe for technical interventions, deployments, or projects.

They handle the daily management of incidents and requests (Level 2), the installation and maintenance of workstations, peripherals, network connections, as well as the configuration of office and communication equipment (mobile devices). They work closely with the IT teams in France and the central IT teams in Usa to ensure the quality, continuity, and security of IT services.

With excellent interpersonal skills, they demonstrate autonomy, rigor, and a strong command of office tools, Windows environments, basic networking, as well as asset and ticket management systems. Proficiency in professional English is essential.

Responsibilities

• Technical Skills
• 1/ Proficiency in Level 2 Support (Hardware & Software)
  Advanced troubleshooting of issues related to workstations, printers, peripherals, local applications, and office tools (especially Microsoft 365).
• 2/ In-depth Knowledge of Windows Systems (10/11 + Windows Server)
  ability to diagnose and resolve issues related to user profiles, group policies, access rights, etc.
• 3/ IT Asset Management Skills
  Use of monitoring tools, asset management systems (SCCM, Autopilot), and hardware inventory tools.
• 4/ Knowledge of ServiceNow
  Effective ticket handling, documentation, prioritization, and tracking of incidents/requests.
• 5/ Basic Networking Knowledge (LAN, WAN, VPN, Wi-Fi, DNS, DHCP)
  Diagnose connectivity issues, configure basic equipment, and support remote access.
• Deployment and Maintenance Skills
• 6/ User Workstation Deployment and Reconfiguration
  Clean installations using system images, configuration according to company standards.
• 7/ Management of Printers, Scanners, and Other Peripherals
  Installation, troubleshooting, consumables tracking, and network queue management.
• 8/ Support for Telephony and Videoconferencing Tools (Teams, Zoom, Webex, Softphones)
  Workstation configuration, troubleshooting of audio/video/network issues.
• European Mobility Skills (France, and occasional opportunities in Europe)
• 9/ Ability to Work in an International Environment
  Understanding of local constraints (language, regulations, customs) and communication with stakeholders from different cultures.
• 10/ Proficiency in Professional English (Written & Spoken)
  Ability to understand tickets and communicate effectively with IT teams or non-French-speaking users.
• 11/ Autonomy During Travel (Planning, Equipment, On-site Diagnostics)
  Organizing travel, installing or resolving issues without immediate assistance.
• Behavioral and Organizational Skills
• 12/ Ability to Prioritize and Manage Multiple Requests Simultaneously
  Being responsive while maintaining a high level of service quality.
• 13/ Excellent Communication Skills
  Simplifying technical issues, reassuring and training users when needed.
• 14/ Thoroughness in Documentation and Reporting
  Tracking local and remote interventions, updating knowledge bases.
• 15/ Customer Service Orientation and Team Spirit
  Working in synergy with local and central teams while maintaining strong customer focus.

Basic Qualifications

• Valid driver's license required
• Minimum Bachelor\'s degree (3 years post-secondary)
• Proficiency in professional English
• Minimum 2 years of experience in an IT technician role

Travel & Work Arrangements/Requirements

On-site in Bourges

Expected: 50% travel across France and occasionally to Europe

Key Competencies

• Confidentiality
• Team spirit
• Adaptability
• Responsiveness
• Curiosity
• Rigor
• Organization
• Analytical thinking
• Customer orientation
• Ability to communicate technical topics in a way that is understandable to all

What we Offer

Salary: based on profile – E9 according to the classification of the metallurgy collective agreement

Status: equivalent to management

Service vehicle

13th month salary

Meal vouchers

Company health insurance (80% employer contribution)

Benefits of the metallurgy collective agreement

Group benefits: equities

#LI-MT1