Technical Support & Trainer

Dobot Robotics; France; Sur place; EUR 42 000 - 60 000; Plein temps

Résumé du poste

Dobot Robotics in France seeks an expert technical support engineer to assist channel partners and end users in the assigned region. You will support, train, and develop users and partners, delivering on-site visits when needed.

Responsibilities include providing technical support, developing training curriculums, translating documentation, and participating in trade shows to showcase robotic applications. Strong French and English skills are required, and a background in robotics is essential.

Qualifications

• Bachelor degree or higher in Mechatronics/Engineering or related field.
• Minimum 3 years' experience in robotics or automation.
• Experience designing and integrating robotic applications.
• Experience conducting seminars/trainings.
• Excellent troubleshooting and diagnostics skills.
• Excellent computer and interpersonal skills.
• Proficiency in programming languages such as C++, Java, Python, Lua.
• Advanced French and fluent English required.

Responsabilités

• Provide technical support to channel partners and end users.
• Train and develop users and partners in the assigned region.
• Support, translate and develop training curriculums for robotics applications.
• Translate technical documentation and conduct on-site workshops.
• Represent the company at trade shows and seminars.
• Develop applications for demonstrations and events.

Connaissances

Troubleshooting

Interpersonal communication

Training delivery

Robotics/automation experience

French (advanced)

English (fluent)

Formation

Bachelor degree or higher in Mechatronics/Engineering or related field

Outils

C++

Java

Python

Lua

Description du poste

Provide expert technical support to our channel partners and end users

Your primary tasks will be to support, train and develop our users and partners in the assigned region. Technical support will be handled through either email, telephone or on site at our users' premises. Your role will include the following tasks:

• Providing technical support to channel partners;


• Providing robotic application support and consultations to channel partners and Dobot sales team;


• Developing/ Translating technical training curriculums and conducting technical training courses for channel partners and technical workshops for end users;


• Developing partners and users' technical knowledge and competencies in Dobot robots and applications;


• Preparing/Translating technical documentation;


• Participating in customer visits;


• Participating in trade shows and seminars;


• Developing applications for trade shows and seminars.

Qualifications:

• Bachelor degree or higher in Machatronics/ Engineering or other related subjects;


• Minimum 3 years' experience in robotics or automation industry;


• Experience in designing and integrating robotic applications;


• Experience in conducting seminars/ trainings;


• Excellent in troubleshooting and diagnosing issues;


• Excellent computer and interpersonal skills;


• Proficiency in a high-level programming language such as C++/Java/Python/Lua (a plus)


• Advanced-level French and fluent English skills required.