Technical Support Technician Control Room (H/F)

Survision LPR; Nanterre; Sur place; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Innovative projects

Dynamic team

Learning opportunities

Career progression

Résumé du poste

Survision LPR in Nanterre is seeking a Technical Support Technician to join their Support Team. You will provide technical assistance to international clients and monitor connected License Plate Recognition systems.

The ideal candidate should be proficient in TCP/IP networking, possess strong troubleshooting skills in a team environment, and be fluent in French and English. Join a dynamic team and contribute to innovative projects.

To apply, send your CV and cover letter to [e-mail].

Qualifications

• Comfortable working with TCP/IP environments and networking fundamentals.
• Solid knowledge of IT tools and systems for troubleshooting.
• Understanding of basic hardware concepts.
• Rigorous, analytical, and solution-oriented.

Responsabilités

• Provide technical support to international clients.
• Operate within the Control Room monitoring LPR cameras.
• Diagnose and resolve technical incidents related to connectivity and configuration.
• Assist customers with installation and performance optimization.
• Collaborate with R&D on escalated issues.

Connaissances

TCP/IP networking

IT tools and systems

Analytical skills

Problem-solving

Teamwork

Fluent French

Fluent English

Description du poste

At SURVISION, we design, manufacture and commercialize License Plate Recognition (LPR) cameras and associated cloud-based solutions. Our technology is used internationally by public and private operators who rely on high-performance, connected systems. We are currently looking for a Technical Support Technician to join our Support Team at our headquarters in Nanterre (France).

Your Mission:

• Provide technical support to international clients
• Operate within our Control Room, where connected LPR cameras are monitored, validated and supervised
• Diagnose and resolve technical incidents related to network connectivity, system configuration and hardware setup
• Assist customers with installation, configuration and performance optimization
• Escalate and collaborate internally with R&D and technical teams when necessary

This role combines client interaction, technical troubleshooting, and operational monitoring in a highly specialized technological environment.

Profile:

• We are looking for someone who:
• Is comfortable working with TCP/IP environments and networking fundamentals
• Has solid general knowledge of IT tools and systems (OS, configuration, troubleshooting)
• Understands basic hardware concepts
• Is rigorous, analytical and solution-oriented
• Is comfortable working in an on-site, team-based operational environment
• Our technology is highly specialized. You will be fully trained on our products and solutions - motivation and technical foundations are more important than prior LPR experience.

Language Requirements

Fluent French and English is mandatory (spoken and written).

German will be a strong plus.

(Please note: applications without fluent English will not be considered.)

Why Join SURVISION?

• Work on innovative projects with a dynamic and passionate team
• An environment that encourages learning and knowledge-sharing
• An international company (with offices in the United States) offering genuine career progression opportunities

To apply, please send your CV and a covering letter to the following email address: [e-mail]