Technical Support Specialist with Dutch and English

Ortho Clinical Diagnostics; Abrest; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An established industry player seeks a Technical Solutions Specialist to enhance customer support in the diagnostics field. This role involves troubleshooting and managing customer inquiries related to medical laboratory products, ensuring high-quality technical assistance. Join a multicultural team dedicated to transforming diagnostics and improving patient health. With extensive training and career development opportunities, this position offers a chance to make a significant impact in a leading global company. If you are passionate about technology and customer service, this role is perfect for you.

Prestations

Deep technical training

Multicultural environment

Career development opportunities

Complementary health and welfare

Meal tickets

Sustainable mobility package

Savings Plan for Collective Retirement

Training support via LinkedIn Learning

Employee Assistance Plan

Recognition program

Qualifications

• Education in medical laboratory technology or related fields.
• Experience in customer relationship management is a plus.

Responsabilités

• Investigate and troubleshoot customer inquiries in chemistry and equipment.
• Provide remote support for medical laboratory products.

Connaissances

Communication Skills

Customer Relationship Management

Technical Support

Troubleshooting

Networking Skills

Formation

Medical Laboratory Technologist

Biomedical Engineering

Life Sciences

Chemistry

Biology

Engineering

Description du poste

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

QuidelOrtho – Strasbourg:

For more than 25 years, our Center of Excellence based in Illkirch (Strasbourg area) has been a fundamental piece of the Ortho experience. We provide support to all of our customers in Europe, The Middle East and Africa. Within our 145 employees, working across 5 business functions (Technical Service Center, Quality, Distribution, People & Culture and Finance), with 17 nationalities and 9 languages spoken, the site represents an innovative work environment based on multiculturalism and diversity, where everyone is encouraged and empowered to make their impact.

In 2024 we achieved a gender diversity score of 98/100 for the annual "Index d’Egalité Femmes-Hommes". That’s why Ortho is the perfect place to build a solid international experience in the IVD field, joining a Patient and Customers focused company. Excellence and trust for our customers and partners have always been our main values; it is for this reason that Ortho is one of the best players in the IVD sector.

Your new role :

If you make excellence your mission, QuidelOrtho is the right place for you and your career. In order to support our purpose and be part of a new transformation, we are looking for a new Technical Solutions Specialist to join our team. More than ever, Technical Support represents an increasing part of the offer made to the customer. As a member of the Technical Support Team you will have an impact on our customers providing remote support in the technical & diagnostic area, for our full range of Transfusion Medicine, Clinical Laboratories medical laboratory products and automation. You will provide assistance and communicate with our customers via email and telephone.

What you'll be doing:

1. Investigate, troubleshoot, and manage customer chemistry, equipment and software complaints and inquiries in accordance with internal procedures and customers’ requirements.
2. Participation in on-calls.
3. Maintain technical self-competence, knowledge of company procedures, and customer-related skills. Work independently and as part of a team.
4. Contribute to process improvements.
5. Attend meetings with affiliates, on-site or via call.

What you'll need to succeed:

1. Educated as medical laboratory technologist, biomedical or technical background or in life sciences, possibly with some experience in customer relationship management or in a medical laboratory.
2. High degree in one of the following majors - Chemistry, Biology, Science, Engineering, Biomedical Engineering.
3. Computer networking skills would be a plus.
4. Willing to become an expert in new technologies.
5. Passionate about communication with people and customer focus.
6. Fluent German or Dutch are essential, English is desirable.

What we offer:

1. Deep technical training on the job and continuous education throughout your entire career.
2. An experience working in a multicultural & stimulating environment.
3. Chance to build your career with one of the worldwide leaders of the Diagnostics in Vitro.
4. As a Technical Support Specialist, you’ll change people's lives, you’ll work with doctors and laboratory technicians and will have an impact on people/patient health.
5. Collaborating with our affiliates and teams in Europe, ASIA and USA on a daily basis.
6. Complementary health and welfare
7. Restaurant tickets, dining chits, meal tickets
8. Participation/Incentive
9. Sustainable mobility package
10. Savings Plan for Collective Retirement with top-up
11. Training support via our collective skills development plan and LinkedIn Learning
12. Employee Assistance Plan (EAP)
13. Recognition program
14. Referral program

The role is based in Strasbourg, France.