Technical Support Specialist (Customer Experience)

JR France; Les Ulis; À distance; EUR 48 000 - 55 000; Plein temps

Résumé du poste

A leading company in smart technology solutions seeks a Technical Support Engineer fluent in Chinese and English. This fully remote position involves supporting clients across Europe, training them on product usage, and resolving technical issues. Candidates should possess a bachelor's degree in relevant fields and experience in technical support or testing.

Prestations

Flexible remote work

Travel allowances

Collaboration with a cutting-edge tech team

Qualifications

• Fluency in Chinese and English is essential.
• Prior experience in technical support or testing roles.
• Strong analytical, communication, and teamwork skills.

Responsabilités

• Understand client project requirements and deliver tailored tech solutions.
• Train clients on smart product usage and configuration.
• Produce technical documentation for setup and troubleshooting.
• Resolve technical issues efficiently to ensure high client satisfaction.

Connaissances

Analytical skills

Communication

Teamwork

Formation

Bachelor's degree in Computer Science, Electronics, Communications

Description du poste

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Client:

DiSRUPT Recruitment Agency | B Corp

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285020854895090073632760

Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Technical Support Engineer – Fluent in Chinese & English Location: Remote in Europe with preference for Italy, Germany, or France. Must be willing to travel to client sites across Europe.

Experience in Communications or Network technology industries. Background in Testing, Pre-sales, or Product roles is also considered.

Salary: €48,000 - €55,000 per year (~$55,000 - $62,000 USD equivalent)

Type: Full-time, remote with travel

Start date: Immediate starts available

Are you a bilingual/multilingual tech customer support/engineering professional passionate about smart technology and IoT solutions? We're hiring a Technical Support Officer/Engineer /Field Engineer to support, train, and empower clients across Europe.

Key Responsibilities:

• Understand client project requirements and deliver tailored tech solutions
• Train clients on smart product usage and configuration
• Produce technical documentation for setup and troubleshooting
• Resolve technical issues efficiently to ensure high client satisfaction

What You Need:

• Bachelor's degree in Computer Science, Electronics, Communications, or a related field
• Fluency in Chinese and English is essential
• Bonus: knowledge of Italian, German, or French
• Prior experience in technical support or testing roles
• Strong analytical, communication, and teamwork skills

Bonus Points:

• Experience with smart home, IoT, or security-related technologies
• European residency or valid work visa
• Ability to travel within Europe for short assignments

Perks include flexible remote work, travel allowances, and collaboration with a cutting-edge tech team in the smart solutions space.