Technical Support Specialist — AI-Driven SaaS (Paris)

Modjo (ex-Ringo); Paris; Sur place; EUR 32 000 - 40 000; Plein temps

Avantages offerts par ce poste

Healthcare: Alan Blue insurance

Gymlib & Beetogreen preferential rates

Parental Leave Soft Landing

Résumé du poste

Modjo (ex-Ringo) in Paris is seeking a Customer Support Specialist to provide high-quality support and act as a bridge between users and the product. You will resolve complex issues, collaborate with engineering, and enhance support processes. Ideal candidates have 2+ years in customer support, a technical mindset, and are fluent in French and English. The position offers a salary range of €32,000 - €40,000 and comes with a great culture and flexible work arrangements.

Qualifications

• 2+ years of experience in customer support, ideally in a SaaS or startup.
• Experience with APIs, logs, integrations, and debugging.
• Excellent written communication skills.

Responsabilités

• Handle customer requests across chat and email with precision.
• Perform deep investigations on complex technical topics.
• Educate customers on product capabilities and best practices.

Connaissances

Customer support experience

Technical mindset

Fluent in French and English

Outils

CRM/phone provider integrations

Salesforce

HubSpot

Description du poste

Modjo (ex-Ringo) in Paris is seeking a Customer Support Specialist to provide high-quality support and act as a bridge between users and the product. You will resolve complex issues, collaborate with engineering, and enhance support processes. Ideal candidates have 2+ years in customer support, a technical mindset, and are fluent in French and English. The position offers a salary range of €32,000 - €40,000 and comes with a great culture and flexible work arrangements.