Technical Support Manager (m / f / d) CEDI, AFS, Ionpure

Xylem; Nanterre; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Xylem is seeking a Technical Support Manager to empower our sales team with technical expertise in water treatment solutions. This role involves customer interaction, project management, and technical training, focusing on delivering high-quality service and support within a sustainable environment.

Prestations

Performance-related bonuses

Comprehensive onboarding

Internal and external training opportunities

Focus on occupational safety and health

Qualifications

• Minimum 5 years in water treatment or similar industry.
• Strong knowledge of water treatment processes and systems.
• Ability to read P&ID diagrams and electrical schematics.

Responsabilités

• Provide technical support during the sales process.
• Size and select equipment based on customer requirements.
• Support programs to increase customer satisfaction.

Connaissances

Communication

Problem Solving

Customer Orientation

Formation

Bachelor's degree in engineering or related field

Outils

Electrical testing tools

Description du poste

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem's Evoqua Water Technologies division offers a portfolio of solutions, products, and services in advanced water and wastewater treatment. This division develops and manufactures chlorine-based water disinfection systems, online measurement and control technology, and systems for producing ultrapure water for laboratory and industrial needs.

High-tech paired with high quality and customer proximity characterize our actions.

To strengthen our team, we are looking for committed and reliable team players who want to make a difference. Currently, we have a position as Technical Support Manager CEDI Ionpure AFS (m/f/d), which can be located near a Xylem site in Germany, Austria, Italy, Belgium, or the Netherlands.

Key Responsibilities:

• Provide technical support to the field sales team throughout the sales process, including customer calls, site visits, proposals, and performance projections.
• Size and select appropriate equipment/materials based on customer requirements and input from the sales team.
• Support programs to increase customer satisfaction, including addressing reliability issues, pricing, availability of spares, timely delivery, and technical support.
• Disseminate standard product knowledge and provide virtual and on-site training.
• Evaluate DC power accessories through lab testing, including software and firmware updates.
• Collaborate with the Technology & Innovation team, Marketing, product managers, and engineering on product improvements.
• Troubleshoot installation issues by working directly with customers and sales to gather information, analyze results, and develop solutions.
• Review and interpret failure analysis reports to improve equipment performance.
• Stay updated on regional regulatory changes impacting equipment design and installation.
• Work closely with the Global Technical Manager of Ionpure on product performance, quality reports, training, and requirements.
• Coordinate with the EMEA sales team on project designs, training, troubleshooting, and product specifications.

Qualifications Required:

• Bachelor's degree in engineering or related field; relevant industry experience may be considered.
• Minimum 5 years of experience in water treatment or similar industry involving process design and equipment specification, with ultrapure water experience.
• Knowledge of water treatment processes, electrodeionization principles, and process design.
• Familiarity with mechanical and electrical control systems, and use of electrical testing tools.
• Strong communication skills, including verbal and written proficiency in English; knowledge of French is highly preferred.
• Ability to read P&ID diagrams and electrical schematics, and troubleshoot using engineering drawings.
• Customer-oriented problem solver with excellent interpersonal skills.
• Ability to manage multiple projects with a sense of urgency.
• Willingness to travel up to 40% as required.

What We Offer:

• Permanent position with a competitive fixed monthly salary.
• Performance-related bonuses.
• Comprehensive onboarding and regular feedback for development.
• Internal and external training opportunities.
• Challenging projects with international colleagues.
• Flat hierarchies and an open-door culture.
• Focus on occupational safety and health.
• Xylem Watermark social and sustainability initiatives.

For questions, please contact Ward Barbar Amin, Corporate Recruiter, at Tel.: [contact details].

Join Xylem to be part of innovative solutions transforming water management, impacting utilities, industries, residential, and commercial sectors. Be part of creating a sustainable world with water challenges met through ingenuity and dedication, embracing inclusion and belonging.