Technical Support France (all genders)

meteocontrol GmbH; Lyon; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Join a leading company in renewable energies that specializes in independent energy management systems. As a technical support representative, you'll assist French-speaking customers with photovoltaic systems and provide training and solutions to enhance user experience. This role offers flexibility and opportunities to contribute to a sustainable future.

Prestations

Flexible home office and working time model

Prepaid Lunch Card

Team events such as summer and Christmas parties

Qualifications

• Experience in servicing technical products.
• Very good knowledge of French and English, with German as a plus.
• Knowledge in databases and embedded systems is an advantage.

Responsabilités

• Provide support by telephone, email, or remotely for installation and commissioning.
• Develop and coordinate solutions with specialist departments.
• Conduct customer training sessions.

Connaissances

Communication

Customer-oriented approach

Problem-solving

Knowledge in network technology

Formation

Technician in energy or communication electronics

Outils

MS Office

Description du poste

Job Description

After training in our systems, you will be ready to answer questions from our national and international sales partners and subsidiaries on remote monitoring and control of photovoltaic systems and the corresponding error analysis.

As a competent technical contact, you will be responsible for supporting our French-speaking customers.

You will provide support by telephone, e-mail, or remotely for the installation and commissioning of our monitoring system.

You will assist and find user-friendly solutions for system setup in our Internet portal.

You will develop and coordinate solutions to problems, if necessary together with our specialist departments.

The execution of customer trainings completes your field of activity.

Your profile:

• After training as a technician in energy or communication electronics (or comparable), you have gained experience in servicing technical products requiring explanation.
• Due to the international orientation, very good knowledge of French and English, along with occasional willingness to travel domestically and internationally, are necessary; knowledge of German is a plus.
• You have knowledge in network technology and parameterization; knowledge in databases and embedded systems is an advantage.
• A confident handling of MS Office is essential.
• You impress with your strong communication skills and your customer- and solution-oriented work approach.

What you can look forward to:

• Working for a better future: with us, you'll contribute to a sustainable future for generations to come.
• Flexibility: Enjoy our flexible home office and working time model.
• Prepaid Lunch Card: We support you with a Ticket Restaurant in addition to your salary.
• Team Events: Join our summer and Christmas parties and be part of a team beyond just work.

At meteocontrol, we have been dedicated to renewable energies since 1998 and are one of the world's leading developers of independent energy management systems. We support our customers throughout the entire lifecycle of energy systems, from planning to commissioning, as independent technical consultants. To achieve this, we need a team of highly qualified and motivated employees.

Do you want to be part of our diverse team from different departments and help shape the future of renewable energies?

With energy into the future. We look forward to hearing from you!