Technical Support Feeds Integration, Product Support - Paris

CoStar Group, Inc.; Paris; Sur place; EUR 40 000 - 50 000; Plein temps

Résumé du poste

A leading real estate information company in Paris is seeking a Technical Support Specialist to provide assistance with technical issues, manage client tickets, and ensure excellent service. The ideal candidate holds a degree in information systems and has experience in B2B technical support. Join a collaborative environment that values innovation and diversity, with benefits including a meal card and transportation reimbursement.

Prestations

Meal card

Full transportation cost reimbursement

Free coffee and pastries

Qualifications

• Experience in B2B technical support.
• Familiarity with structured data formats like XML, JSON, CSV.
• Proficiency in English.

Responsabilités

• Analyze and resolve technical issues for clients.
• Maintain communication with clients during incident resolution.
• Document recurring problems for analysis.

Connaissances

Technical support

Client communication

Issue troubleshooting

API integrations

Data formats knowledge

Formation

Bachelor’s or Master’s degree in information systems

Outils

Ticket management systems

Description du poste

Technical Support Feeds Integration, Product Support - Paris

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Location: Paris | Type: Full-time | Posted: 8 days ago | Job ID: R36728

Job Description

TECHNICAL SUPPORT, FEEDS INTEGRATION - PRODUCT SUPPORT, COSTAR FRANCE - PARIS

WHO ARE WE?

CoStar Group (NASDAQ: CSGP) is a global leader in real estate information, market analytics, and online marketing platforms.

Part of the S&P 500 and NASDAQ 100 indices, our mission is to digitize the real estate industry worldwide, enabling market participants to identify, analyze, and manage assets with greater transparency and better decision-making.

Founded in 1987, CoStar Group has developed deep expertise in real estate data and online marketplace platforms, allowing us to develop innovative and valuable solutions for our clients. As we expand rapidly, we set industry standards for the real estate sector. As of early 2024, we employ nearly 6,200 people across the globe.

Founded in 2008, Bureaux Locaux joined CoStar Group in 2021. Our passionate team provides a leading digital platform in France's commercial real estate sector, helping tenants, investors, owners, and communities make informed decisions through innovative digital products and market data.

POSITION OVERVIEW

Within our technical support and integration team, you will be the primary contact for clients regarding technical issues (such as managing ad flows, API integrations, etc.), collaborating closely with all company teams.

RESPONSIBILITIES

• Analyze, troubleshoot, and resolve technical issues reported by clients
• Manage and follow up on client tickets, proactively or upon request
• Maintain clear, regular, high-quality communication during incident resolution to ensure client satisfaction
• Document and analyze recurring problems
• Collaborate with external vendors, developers, and sales teams
• Ensure website quality and identify issues affecting user experience
• Support migration of existing flows to CoStar systems
• Assist in configuring and validating new direct integrations
• Manage technical communications with software providers (API, SFTP, XML, etc.)
• Work cross-functionally with research, product, and engineering teams
• Contribute to internal documentation and support tools
• Maintain the flow integration dashboard
• Participate in team meetings and planning sessions

REQUIRED SKILLS

• Bachelor’s or Master’s degree in information systems, technical support, or equivalent
• Experience in technical roles involving client contact (e.g., B2B technical support, software integration, technical account management)
• Familiarity with internal tools, ticket management, and dashboards
• Knowledge of structured data formats (XML, JSON, CSV)
• Understanding of data transfer protocols (API, SFTP)
• Proficiency in English is required

WHY JOIN COSTAR GROUP?

Joining CoStar means working in an environment where collaboration and innovation are core values. Located in Paris’s 9th district, our workplace offers an attractive setting.

Benefits include a meal card, full reimbursement of transportation costs, free coffee and pastries made by our barista. You will have the opportunity to grow within a prosperous and expanding company.

We value diversity and promote equal opportunity. We welcome applications from candidates of all backgrounds, ages, orientations, nationalities, religions, and beliefs.

If interested, please send your CV in English and apply directly to this offer!