Technical Support Engineer- Remote

JR France; Strasbourg; À distance; EUR 35 000 - 45 000; Plein temps

Résumé du poste

Une entreprise spécialisée dans l'énergie solaire recherche un ingégnieur de support technique pour renforcer son équipe en France. Vous aurez un rôle clé dans le soutien aux installateurs et clients, tout en formant des distributeurs sur les produits de l'entreprise. Une bonne communication en français et une expérience dans l'énergie solaire sont essentielles pour réussir dans ce poste.

Qualifications

• Électricien certifié avec les qualifications professionnelles pertinentes en France.
• Expérience pratique dans l'industrie de l'énergie solaire, notamment avec les systèmes hybrides.
• Compétences en communication en français (natif) et anglais (professionnel).

Responsabilités

• Fournir un support technique par téléphone, email et visites sur site.
• Former les installateurs et distributeurs sur les systèmes solaires et hybrides.
• Collaborer avec les équipes internes pour améliorer les processus de support.

Connaissances

Communication

Résolution de problèmes

Documentation technique

Formation

Formation

Certificat d'électricien

Description du poste

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Technical Support Engineer- Remote, strasbourg

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Client:

SolaX Power

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4031451342785478656327610

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

About SolaX Power: SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. In Europe, we are rapidly expanding and building a strong local technical and commercial support team to serve our growing customer base.About this role:We are looking for a Technical Support Engineer to join our growing team and support our operations in the French market. This full-time position is ideal for a qualified electrician with experience in the solar energy sector, particularly hybrid energy systems. You will play a key role in delivering outstanding support to our installers, end-customers, and distribution partners.Key Responsibilities:-Provide technical support via phone, email, and on-site visits for solar and hybrid systems.-Act as the first point of contact for installers and end-customers in French, resolving technical issues efficiently and professionally.-Support distribution partners with system troubleshooting and technical matters.-Conduct technical training sessions in French for installers and distributors (both in-person and online).-Collaborate closely with our internal product, sales, and support teams to ensure smooth operations and continuous improvement of our support processes.-Stay up to date with the latest product developments, standards, and regulations relevant to the French solar market.Requirements:-Certified electrician with relevant professional credentials in France.-Hands-on experience in the solar energy industry, especially with hybrid inverter systems and energy storage.-Strong communication skills in French (native) and professional proficiency in English.-Comfortable providing remote support and traveling to customer sites when needed.-Experience with technical documentation, troubleshooting, and root cause analysis.-Training and presentation skills.

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